Call Center Representative Jobs in Greendale, IN
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Entry - Level Sales Leadership Position (Remote)
- Schrieber Organization
- Cincinnati, OH (15 miles from Greendale, IN)
- 1 day ago
- Schrieber Organization
- Cincinnati, OH (15 miles from Greendale, IN)
- 1 day ago
Are you passionate about delivering top-tier customer service while achieving high-impact sales goals—all from the comfort of your home? Join our dynamic and growing team at Globe Life: American...
Remote Work- Cincinnati, OH (23 miles from Greendale, IN)
- 2 days ago
- Cincinnati, OH (23 miles from Greendale, IN)
- 2 days ago
We are currently seeking a full-time, office-based Call Center Assistant to join our Phase 1 Unit Call Center team. This position will be part of a team focused on recruiting participants for our...
Call Center Representative -Public Safety - Dispatch Center, Full Time, First Shift
- Cincinnati, OH (23 miles from Greendale, IN)
- 7 days ago
- Cincinnati, OH (23 miles from Greendale, IN)
- 7 days ago
Call Center Representative -Public Safety - Dispatch Center, Full Time, First Shift Job Description At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward...
- Cincinnati, OH (23 miles from Greendale, IN)
- 11 days ago
- Cincinnati, OH (23 miles from Greendale, IN)
- 11 days ago
Call Center Agent (Lockland Ohio) compensation: Starting hourly rate $15.00 plus additional pay for third shift differential. employment type: experience level: entry level job title: Call Center...
Remote WorkCall Center Representative - -Public Safety - Dispatch Center
- Cincinnati, OH (23 miles from Greendale, IN)
- 12 days ago
- Cincinnati, OH (23 miles from Greendale, IN)
- 12 days ago
Under the direction of the Public Safety Manager,Communications Center, Call Center Representatives must determine the nature and location of calls requesting public safety, fire, medical, or other...
Room Service Call Center Operator - Main Food and Nutrition - Part Time - Evenings
- Cincinnati, OH (23 miles from Greendale, IN)
- 15 days ago
- Cincinnati, OH (23 miles from Greendale, IN)
- 15 days ago
Responsible for performing job functions relative to Room Service call center operations and patient meal service....
Client Support Specialist II - Fleet Services
- Cincinnati, OH (23 miles from Greendale, IN)
- 15 days ago
- Cincinnati, OH (23 miles from Greendale, IN)
- 15 days ago
Client Support Specialist II Vehicle Fleet Services The Client Support Specialist II is a critical member of the Mike Albert Fleet Solutions (MAFS) support organization, responsible for managing...
Healthcare Call Center Specialist
- Cincinnati, OH (23 miles from Greendale, IN)
- 21 days ago
- Cincinnati, OH (23 miles from Greendale, IN)
- 21 days ago
PREFERRED QUALIFICATIONS: Customer service and/or call center experience Patient assistance, reimbursement and/or pharmacy benefit management experience Medical billing and coding experience PHYSICAL...
Call Center Customer Service Agent--Dividend
- Newport, KY (22 miles from Greendale, IN)
- 22 days ago
- Newport, KY (22 miles from Greendale, IN)
- 22 days ago
center experience required High school graduate or equivalent Able to multi-task while providing accurate, efficient and exceptional service Excellent communication skills and a positive demeanor Proven...
- Cincinnati, OH (23 miles from Greendale, IN)
- 27 days ago
- Cincinnati, OH (23 miles from Greendale, IN)
- 27 days ago
Call Center Specialist - Society of St. Vincent de Paul (Cincinnati, OH) Society of St. Vincent de Paul, 1125 Bank Street, Cincinnati, OH 45214-2130 Full-Time Greater Cincinnati Posted 7 hours ago...
Call Center Representative, Public Safety, Full Time, Second Shift,
- Cincinnati, OH (23 miles from Greendale, IN)
- 28 days ago
- Cincinnati, OH (23 miles from Greendale, IN)
- 28 days ago
Under the direction of the Public Safety Manager,Communications Center, Call Center Representatives must determine the nature and location of calls requesting public safety, fire, medical, or other...
- Cincinnati, OH (23 miles from Greendale, IN)
- 60+ days ago
- Cincinnati, OH (23 miles from Greendale, IN)
- 60+ days ago
Under the direction of the Public Safety Manager,Communications Center, Call Center Representatives must determine the nature and location of calls requesting public safety, fire, medical, or other...
Demographic Data for Greendale, IN
Moving to Greendale, IN? Find some basic demographic data about Greendale, IN below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Greendale, IN
Highest Education Level
Call Center Representatives in Greendale, IN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Written Communication
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »