Call Center Representative Jobs in Advance, IN
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Full-Time Associate Call Center Representative
- Plainfield, IN (24 miles from Advance, IN)
- 2 days ago
- Plainfield, IN (24 miles from Advance, IN)
- 2 days ago
The Associate Call Center Representative will also consult with customers on their billing inquiries, service orders, trouble calls and various other needs....
Client Support Specialist - Greater Indianapolis, IN Area
- Carmel, IN (23 miles from Advance, IN)
- 26 days ago
- Carmel, IN (23 miles from Advance, IN)
- 26 days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...
Total Loss Customer Care Associate
- Carmel, IN (23 miles from Advance, IN)
- 30+ days ago
- Carmel, IN (23 miles from Advance, IN)
- 30+ days ago
IAA, an RB Global Inc. Company is seeking a Total Loss Customer Care Associate to join our team in Carmel, IN! This is an onsite position located at our Carmel, IN location. In this position, you...
Call Center Associate (Recent Grads)
- Carmel, IN (23 miles from Advance, IN)
- 45+ days ago
- Carmel, IN (23 miles from Advance, IN)
- 45+ days ago
Come join our team! There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed...
Demographic Data for Advance, IN
Moving to Advance, IN? Find some basic demographic data about Advance, IN below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Advance, IN
Highest Education Level
Call Center Representatives in Advance, IN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Written Communication
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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