Call Center Representative Jobs in Wheeling, IL
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Schaumburg, IL (10 miles from Wheeling, IL)
- 13 hours ago
- Schaumburg, IL (10 miles from Wheeling, IL)
- 13 hours ago
Be the first point of contact for clients calling about their banking needs. Use your communication skills and digital knowledge to resolve issues, offer financial advice, and promote products and...
Remote WorkInbound Call Center Representative
- Chicago, IL (20 miles from Wheeling, IL)
- 1 day ago
- Chicago, IL (20 miles from Wheeling, IL)
- 1 day ago
Inbound Call Center Representative Job Description Patient Services Inbound Representative (Chicago, IL) Bring your passion for making a meaningful difference in people's lives to the forefront in this...
Call Center Representative (Temporary)
- Chicago, IL (20 miles from Wheeling, IL)
- 1 day ago
- Chicago, IL (20 miles from Wheeling, IL)
- 1 day ago
Call Center Representatives handle requests provide explanations regarding benefits and plan provisions, review claims information and update account owner contacts using provided processes....
Remote Work- Chicago, IL (20 miles from Wheeling, IL)
- 1 day ago
- Chicago, IL (20 miles from Wheeling, IL)
- 1 day ago
SCR Medical Transportation LLC We are hiring for the following onsite shifts at $17.00/hour, $17.50 after training: Second shift: 2:15PM-10:45PM, must be able to work both Saturday and Sunday,...
- Riverwoods, IL (4 miles from Wheeling, IL)
- 3 days ago
- Riverwoods, IL (4 miles from Wheeling, IL)
- 3 days ago
Discover. A brighter future. With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed...
Student Finance Representative-(Call Center/Customer Service)
- Lisle, IL (24 miles from Wheeling, IL)
- 4 days ago
- Lisle, IL (24 miles from Wheeling, IL)
- 4 days ago
Company Description About Adtalem Global Education Adtalem Global Education is a national leader in post-secondary education and leading provider of professional talent to the healthcare industry....
Inbound Call Center Representative
- Bannockburn, IL (4 miles from Wheeling, IL)
- 4 days ago
- Bannockburn, IL (4 miles from Wheeling, IL)
- 4 days ago
As the Inbound Call Center Representative, you will serve as the first point of contact for our members, delivering exceptional service in a fast-paced, high -volume credit union contact center environment...
Call Center Customer Service Representative
- Chicago, IL (20 miles from Wheeling, IL)
- 5 days ago
- Chicago, IL (20 miles from Wheeling, IL)
- 5 days ago
Call Center experience in a healthcare related organization is preferred....
Call Center Customer Service Representative-Bilingual
- Chicago, IL (20 miles from Wheeling, IL)
- 5 days ago
- Chicago, IL (20 miles from Wheeling, IL)
- 5 days ago
Call Center experience in a healthcare related organization is preferred....
Call Center Representative - Healthcare Services
- Chicago, IL (20 miles from Wheeling, IL)
- 6 days ago
- Chicago, IL (20 miles from Wheeling, IL)
- 6 days ago
Position Summary We're looking for highly motivated and empathetic Call Center Representatives to join our growing team....
Call Center Customer Service Representative- Sales
- Chicago, IL (20 miles from Wheeling, IL)
- 9 days ago
- Chicago, IL (20 miles from Wheeling, IL)
- 9 days ago
Job Description: This position reports to our (10 S Canal St., Chicago IL) location. If selected, you must be able to report to this work location. Answer your calling and take the lead at our...
Customer Contact Center Representative - 11:30am-8:00pm Shift - 251214
- Rosemont, IL (8 miles from Wheeling, IL)
- 10 days ago
- Rosemont, IL (8 miles from Wheeling, IL)
- 10 days ago
at Wintrust Financial Corporation in Rosemont, Illinois, United States Job Description Wintrust provides community and commercial banking, specialty finance and wealth management services through...
Customer Care Associate I - 10:30AM SHIFT M-F
- Waukegan, IL (17 miles from Wheeling, IL)
- 12 days ago
- Waukegan, IL (17 miles from Wheeling, IL)
- 12 days ago
Job Summary Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge of 20,000 products and 3 catalogues....
Remote Call Center Customer Service Representative
- Chicago, IL (20 miles from Wheeling, IL)
- 15 days ago
- Chicago, IL (20 miles from Wheeling, IL)
- 15 days ago
POSITION HIGHLIGHTS: Title: Remote Customer Service Representative Must have 2 years of call center experience. Must have experience working remotely....
Remote WorkCall Center Representative (Remote)
- Chicago, IL (20 miles from Wheeling, IL)
- 16 days ago
- Chicago, IL (20 miles from Wheeling, IL)
- 16 days ago
CALL CENTER REPRESENTATIVE RECRUITING AND ADMISSIONS DEPARTMENT MALCOLM X COLLEGE City Colleges of Chicago'svision is to be recognized as the city's most accessible higher education engine of socioeconomic...
Remote WorkDemographic Data for Wheeling, IL
Moving to Wheeling, IL? Find some basic demographic data about Wheeling, IL below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Wheeling, IL
Highest Education Level
Call Center Representatives in Wheeling, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- English
- Spanish
- Policy Development
- Microsoft PowerPoint
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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