Call Center Representative Jobs in Oak Forest, IL
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Bilingual Call Center Rep - Polish
- Chicago, IL (21 miles from Oak Forest, IL)
- 9 hours ago
- Chicago, IL (21 miles from Oak Forest, IL)
- 9 hours ago
At CVS Health, were building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nations leading...
Inside Sales Representative (Call Center)
- Oak Brook, IL (16 miles from Oak Forest, IL)
- 19 hours ago
- Oak Brook, IL (16 miles from Oak Forest, IL)
- 19 hours ago
Inside Sales Representative (Call Center) Location: Oak Brook, IL - Corporate General Description Chiro One Wellness Centers is a high-growth, healthcare organization with 150+ clinics, primarily...
Inbound Call Center Representative
- Chicago, IL (21 miles from Oak Forest, IL)
- 2 days ago
- Chicago, IL (21 miles from Oak Forest, IL)
- 2 days ago
Inbound Call Center Representative Job Description Patient Services Inbound Representative (Chicago, IL) Bring your passion for making a meaningful difference in people's lives to the forefront in this...
Call Center Representative (Temporary)
- Chicago, IL (21 miles from Oak Forest, IL)
- 2 days ago
- Chicago, IL (21 miles from Oak Forest, IL)
- 2 days ago
Call Center Representatives handle requests provide explanations regarding benefits and plan provisions, review claims information and update account owner contacts using provided processes....
Remote Work- Bolingbrook, IL (17 miles from Oak Forest, IL)
- 2 days ago
- Bolingbrook, IL (17 miles from Oak Forest, IL)
- 2 days ago
Pay Range: $15.00 - $20.50 POSITION SUMMARY: The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and...
Digital Banking Call Center Representative
- Worth, IL (6 miles from Oak Forest, IL)
- 4 days ago
- Worth, IL (6 miles from Oak Forest, IL)
- 4 days ago
Top Skills Digital Banking Call Center Operations Customer Service & Troubleshooting Microsoft Office Suite Work Environment This is a remote role....
Remote Work- Worth, IL (6 miles from Oak Forest, IL)
- 4 days ago
- Worth, IL (6 miles from Oak Forest, IL)
- 4 days ago
Financial Services Representative II - Inbound Contact Center Location: [Insert Location] Job Type: Full-Time Experience Level: Intermediate Preferred Education: Bachelor's Degree Role Overview...
Student Finance Representative-(Call Center/Customer Service)
- Lisle, IL (21 miles from Oak Forest, IL)
- 5 days ago
- Lisle, IL (21 miles from Oak Forest, IL)
- 5 days ago
Company Description About Adtalem Global Education Adtalem Global Education is a national leader in post-secondary education and leading provider of professional talent to the healthcare industry....
Call Center Customer Service Representative
- Chicago, IL (21 miles from Oak Forest, IL)
- 6 days ago
- Chicago, IL (21 miles from Oak Forest, IL)
- 6 days ago
Call Center experience in a healthcare related organization is preferred....
Call Center Customer Service Representative-Bilingual
- Chicago, IL (21 miles from Oak Forest, IL)
- 6 days ago
- Chicago, IL (21 miles from Oak Forest, IL)
- 6 days ago
Call Center experience in a healthcare related organization is preferred....
Call Center Representative/Operator
- Munster, IN (13 miles from Oak Forest, IL)
- 7 days ago
- Munster, IN (13 miles from Oak Forest, IL)
- 7 days ago
Shift: Mon-Friday 3:00 pm - 11:30 pm Location: Community Hospital, Munster, IN Job Description: The Call Center Representative/Operator provides basic system-wide telephone support functions for Powers...
Customer Service Representative
- Burr Ridge, IL (13 miles from Oak Forest, IL)
- 7 days ago
- Burr Ridge, IL (13 miles from Oak Forest, IL)
- 7 days ago
Customer Service Representative Pay from $24 to $29 per hour with significant growth and earning potential! Includes $2 Shift Differential Kenosha Branch 12355 Uline Way, Kenosha, WI 53144...
Call Center Representative - Healthcare Services
- Chicago, IL (21 miles from Oak Forest, IL)
- 7 days ago
- Chicago, IL (21 miles from Oak Forest, IL)
- 7 days ago
Position Summary We're looking for highly motivated and empathetic Call Center Representatives to join our growing team....
- Merrillville, IN (24 miles from Oak Forest, IL)
- 7 days ago
- Merrillville, IN (24 miles from Oak Forest, IL)
- 7 days ago
. - Two years of customer service, retail banking, or call center experience preferred. - Knowledge of Deposit and Loan products and procedures....
- Worth, IL (6 miles from Oak Forest, IL)
- 9 days ago
- Worth, IL (6 miles from Oak Forest, IL)
- 9 days ago
Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your...
Remote WorkDemographic Data for Oak Forest, IL
Moving to Oak Forest, IL? Find some basic demographic data about Oak Forest, IL below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Oak Forest, IL
Highest Education Level
Call Center Representatives in Oak Forest, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- English
- Spanish
- Policy Development
- Microsoft PowerPoint
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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