Call Center Representative Jobs in Oak Brook, IL

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 25 Jobs

Entry Level Call Center Representative Job

Itasca, IL (12 miles from Oak Brook, IL)
1 day ago

Itasca, IL (12 miles from Oak Brook, IL)
1 day ago

Entry level Call Center Representative job!! Responsibilities Manage inbound calls from patients and doctor's offices. Provide exceptional customer service and support to callers....

Call Center Customer Service Representative

Chicago, IL (15 miles from Oak Brook, IL)
3 days ago

Chicago, IL (15 miles from Oak Brook, IL)
3 days ago

Call Center experience in a healthcare related organization is preferred....

Client Support Specialist

Chicago, IL (15 miles from Oak Brook, IL)
4 days ago

Chicago, IL (15 miles from Oak Brook, IL)
4 days ago

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients. At CIBC, we embrace your...

Call Center Agent

Aurora, IL (17 miles from Oak Brook, IL)
8 days ago

Aurora, IL (17 miles from Oak Brook, IL)
8 days ago

at Versiti Blood Center of IL in Aurora, Illinois, United States Job Description Job ID : 4a46a801-ed34-470a-9775-6cdb18044f45 Responsibilities Adheres to work schedule Meets productivity,...

Bi-Lingual Call Center Agent

Chicago, IL (15 miles from Oak Brook, IL)
9 days ago

Chicago, IL (15 miles from Oak Brook, IL)
9 days ago

SCR Medical Transportation LLC We are hiring for onsite bi-lingual Call Center Representatives to join our team. Pay for this position is $18.50 once training is complete....

Call Center Agent

Naperville, IL (10 miles from Oak Brook, IL)
10 days ago

Naperville, IL (10 miles from Oak Brook, IL)
10 days ago

Are you a people person with a passion for helping others? Love turning questions into solutions and making someone's day a little better? If so, we've got a headset with your name on it! At...

Call Center Representative

Chicago, IL (15 miles from Oak Brook, IL)
11 days ago

Chicago, IL (15 miles from Oak Brook, IL)
11 days ago

Beacon Hill is hiring! We have partnered with a growing company in the Loop in hiring Contact Center Specialists to start immediately! In this role, you will serve as the primary point of contact...

Remote Work

Inbound, Claims Call Center Representative

Elgin, IL (21 miles from Oak Brook, IL)
13 days ago

Elgin, IL (21 miles from Oak Brook, IL)
13 days ago

center experience Strong data entry skills and the ability to type 32 WPM or more Demonstrated proficiency in Windows based operating systems and Microsoft office Ability to navigate multiple computer...

Remote Work

Call Center Representative (Night Shift)

Burr Ridge, IL (4 miles from Oak Brook, IL)
14 days ago

Burr Ridge, IL (4 miles from Oak Brook, IL)
14 days ago

About Us Accel Entertainment, Inc. (NYSE: ACEL) is a leading distributed gaming operator in the United States, as well as a developer of brick-and-mortar casinos that serve local gaming markets...

Contact Center Agent - A1425914CHI-4658

Chicago, IL (15 miles from Oak Brook, IL)
15 days ago

Chicago, IL (15 miles from Oak Brook, IL)
15 days ago

at Beacon Hill Solutions Group, LLC in Chicago, Illinois, United States Job Description Beacon Hill was founded to set a new standard in search, career placement and flexible staffing. Beacon Hill...

Student Finance Representative-(Call Center/Customer Service)

Lisle, IL (8 miles from Oak Brook, IL)
15 days ago

Lisle, IL (8 miles from Oak Brook, IL)
15 days ago

Company Description About Adtalem Global Education Adtalem Global Education is a national leader in post-secondary education and leading provider of professional talent to the healthcare industry....

Call Center Customer Service Rep

Chicago, IL (15 miles from Oak Brook, IL)
16 days ago

Chicago, IL (15 miles from Oak Brook, IL)
16 days ago

The ideal candidate will have a strong background in call center operations, excellent communication skills, and a commitment to achieving high levels of customer satisfaction Call Center Operations...

Contact Center Agent

Chicago, IL (15 miles from Oak Brook, IL)
17 days ago

Chicago, IL (15 miles from Oak Brook, IL)
17 days ago

Beacon Hill is hiring! We have partnered with a growing company in the Loop in hiring Contact Center Specialists to start immediately! In this role, you will serve as the primary point of contact...

Customer Service Call Center Representative

Lombard, IL (7 miles from Oak Brook, IL)
18 days ago

Lombard, IL (7 miles from Oak Brook, IL)
18 days ago

. + Demonstrates ownership of the customer issue by providing one call resolution: + Makes every reasonable attempt to resolve the customer's issue and exhausts all other solutions before escalating...

Primary Call Center Specialist

Wood Dale, IL (11 miles from Oak Brook, IL)
20 days ago

Wood Dale, IL (11 miles from Oak Brook, IL)
20 days ago

Imagine yourself Thriving in a supportive team environment that inspires you to strive for excellence. Collaborating with a vibrant, diverse, global team. Joining a company with a proven track...

View all 25 jobs

Demographic Data for Oak Brook, IL

Moving to Oak Brook, IL? Find some basic demographic data about Oak Brook, IL below.

Median Age

Average Household Income

Home Value vs Household Income in Oak Brook, IL

Local

National

Total Population

12,812,477

Number of Businesses

319,486

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Call Center Training: Skills of the Customer Service Representative

In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....

Call Center Training: Duties of the Customer Service Representative

A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Salary for Call Center Representative Jobs in Oak Brook, IL

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Oak Brook, IL offer the following education background

High School or GED

32.7%

Bachelor's Degree

25.2%

Associate's Degree

17.2%

Vocational Degree or Certification

14.9%

Master's Degree

5.2%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Oak Brook, IL

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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