Call Center Representative Jobs in Lockport, IL

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 19 Jobs

Contact (Call) Center Representative

Aurora, IL (15 miles from Lockport, IL)
14 hours ago

Aurora, IL (15 miles from Lockport, IL)
14 hours ago

Local candidates only! Main Responsibilities: Assist members over the phone and email by answering their questions they have about Credit Union products and services Provide prompt, positive, and...

Inside Sales Representative (Call Center)

Oak Brook, IL (14 miles from Lockport, IL)
3 days ago

Oak Brook, IL (14 miles from Lockport, IL)
3 days ago

General Description Chiro One Wellness Centers is a high growth healthcare organization with 150 clinics primarily in the Midwest Each month we help thousands of patients live happier healthier...

Customer Relations Associate

Bolingbrook, IL (5 miles from Lockport, IL)
5 days ago

Bolingbrook, IL (5 miles from Lockport, IL)
5 days ago

Pay Range: $15.00 - $20.50 POSITION SUMMARY: The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and...

Digital Banking Call Center Representative

Worth, IL (14 miles from Lockport, IL)
7 days ago

Worth, IL (14 miles from Lockport, IL)
7 days ago

Top Skills Digital Banking Call Center Operations Customer Service & Troubleshooting Microsoft Office Suite Work Environment This is a remote role....

Remote Work

Call Center Representative

Worth, IL (14 miles from Lockport, IL)
7 days ago

Worth, IL (14 miles from Lockport, IL)
7 days ago

Financial Services Representative II - Inbound Contact Center Location: [Insert Location] Job Type: Full-Time Experience Level: Intermediate Preferred Education: Bachelor's Degree Role Overview...

Student Finance Representative-(Call Center/Customer Service)

Lisle, IL (12 miles from Lockport, IL)
8 days ago

Lisle, IL (12 miles from Lockport, IL)
8 days ago

Company Description About Adtalem Global Education Adtalem Global Education is a national leader in post-secondary education and leading provider of professional talent to the healthcare industry....

Customer Service Representative

Burr Ridge, IL (11 miles from Lockport, IL)
10 days ago

Burr Ridge, IL (11 miles from Lockport, IL)
10 days ago

Customer Service Representative Pay from $24 to $29 per hour with significant growth and earning potential! Includes $2 Shift Differential Kenosha Branch 12355 Uline Way, Kenosha, WI 53144...

Client Support Specialist

Worth, IL (14 miles from Lockport, IL)
11 days ago

Worth, IL (14 miles from Lockport, IL)
11 days ago

Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your...

Remote Work

Call Center Representative (Overnight)

Burr Ridge, IL (11 miles from Lockport, IL)
19 days ago

Burr Ridge, IL (11 miles from Lockport, IL)
19 days ago

About Us Accel Entertainment partners with small business owners to help their businesses thrive. We provide regulated electronic gaming machines and amusement devices in customized, inviting...

Call Center Agent

Carol Stream, IL (21 miles from Lockport, IL)
30+ days ago

Carol Stream, IL (21 miles from Lockport, IL)
30+ days ago

Call Center Call Center Agent Carol Stream, IL Posted: 6/3/2025 Job Description Job ID#: 71371 Job Category: Call Center Position Type: *W2 Duration: Temporary Throughout the past 30 years plus,...

ULINE- Call Center Representative

Oak Park, IL (23 miles from Lockport, IL)
30+ days ago

Oak Park, IL (23 miles from Lockport, IL)
30+ days ago

Customer Service Representative - Overnights Pay from $26 to $33 per hour with significant growth and earning potential! Includes $4 Shift Differential Kenosha Branch 12355 Uline Way, Kenosha, WI...

Customer Service Representative - Overnights

Burr Ridge, IL (11 miles from Lockport, IL)
30+ days ago

Burr Ridge, IL (11 miles from Lockport, IL)
30+ days ago

Customer Service Representative - Overnights Pay from $26 to $33 per hour with significant growth and earning potential! Includes $4 Shift Differential Kenosha Branch 12355 Uline Way, Kenosha, WI...

Sr. Customer Care Associate Level 2 - 100% Remote

Cicero, IL (22 miles from Lockport, IL)
30+ days ago

Cicero, IL (22 miles from Lockport, IL)
30+ days ago

Sr. Customer Care Associate Level 2 - 100% Remote Company: Breakthru Beverage Group Location: Cicero, IL Date Posted: 5/20/25, 4:46 AM Time Type: Full time Remote Type: Remote - Florida Job Family...

Remote Work

Call Center Representative - Leaf Home Bath

Lombard, IL (18 miles from Lockport, IL)
45+ days ago

Lombard, IL (18 miles from Lockport, IL)
45+ days ago

Call Center Representative - Leaf Home Bath Address 1051 N Main St, Lombard, IL 60148, USA Job Description ***THIS POSITION IS AVAILABLE TO INDIVIDUALS WHO LIVE WITHIN THE GREATER CHICAGO ILLINOIS METROPOLITAN...

Call Center Agent

Naperville, IL (11 miles from Lockport, IL)
45+ days ago

Naperville, IL (11 miles from Lockport, IL)
45+ days ago

Are you a people person with a passion for helping others? Love turning questions into solutions and making someone's day a little better? If so, we've got a headset with your name on it! At...

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Demographic Data for Lockport, IL

Moving to Lockport, IL? Find some basic demographic data about Lockport, IL below.

Median Age

Average Household Income

Home Value vs Household Income in Lockport, IL

Local

National

Total Population

37,093

Number of Businesses

780

City Size

Medium

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Call Center Training

Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This course will help you improve your phone skills which will...

Effective Questioning for Call Handlers

How an organisation handles phone calls can have a direct impact on its success - a badly handled call can mean limited information that might affect service delivery, customer satisfaction and...

Salary for Call Center Representative Jobs in Lockport, IL

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Lockport, IL offer the following education background

High School or GED

32.8%

Bachelor's Degree

25.1%

Associate's Degree

17.2%

Vocational Degree or Certification

14.9%

Master's Degree

5.2%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Lockport, IL

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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