Call Center Representative Jobs in Jefferson Park, IL
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Des Plaines, IL (8 miles from Jefferson Park, IL)
- 10 hours ago
- Des Plaines, IL (8 miles from Jefferson Park, IL)
- 10 hours ago
Randstad is currently hiring and looking to fill a Call Center Representative position in Des Plaines, IL 60018. Please review the job details below: This is a 6 month temporary assignment!...
Contact Call Center Representative
- Chicago, IL (6 miles from Jefferson Park, IL)
- 1 day ago
- Chicago, IL (6 miles from Jefferson Park, IL)
- 1 day ago
Position Summary The Contact Center Representative is responsible for ensuring patient access to appointments in support of patient health and wellness. Main responsibilities include answering...
Call Center Specialist - Work From Home
- Skokie, IL (4 miles from Jefferson Park, IL)
- 3 days ago
- Skokie, IL (4 miles from Jefferson Park, IL)
- 3 days ago
FT Call Center Specialist - Work From Home [Customer Service / Remote] - Anywhere in U.S. / $21.91 per hour / Medical, dental & vision / 401K / PTO / Multiple positions available - As a Call...
Remote WorkULINE- Call Center Representative
- Burr Ridge, IL (18 miles from Jefferson Park, IL)
- 4 days ago
- Burr Ridge, IL (18 miles from Jefferson Park, IL)
- 4 days ago
Bilingual Customer Service Representative Pay from $23 to $28 pe r hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Customer Service is the...
- Chicago, IL (6 miles from Jefferson Park, IL)
- 5 days ago
- Chicago, IL (6 miles from Jefferson Park, IL)
- 5 days ago
Call Center Representative APK Publishers Chicago, Illinois **Job Title:** Call Center Representative**Job Type:** Full-time**Location:** [Insert location here]**Salary Range:** $26 to $27 per hour*...
- Schaumburg, IL (17 miles from Jefferson Park, IL)
- 5 days ago
- Schaumburg, IL (17 miles from Jefferson Park, IL)
- 5 days ago
Looking for a sales career where you control your income? Join our team as a Client Relations Specialist and help individuals make informed financial decisions with Indexed Universal Life (IUL)...
Remote WorkCall Center Customer Service Representative- Sales
- Chicago, IL (6 miles from Jefferson Park, IL)
- 6 days ago
- Chicago, IL (6 miles from Jefferson Park, IL)
- 6 days ago
Job Description: This position reports to our (10 S Canal St., Chicago IL) location. If selected, you must be able to report to this work location. Answer your calling and take the lead at our...
- Libertyville, IL (23 miles from Jefferson Park, IL)
- 6 days ago
- Libertyville, IL (23 miles from Jefferson Park, IL)
- 6 days ago
Canlan Sports is the largest private sector owner and operator of recreational sports complexes in North America. The company's success in the recreation-entertainment & hospitality industry is...
- Worth, IL (19 miles from Jefferson Park, IL)
- 6 days ago
- Worth, IL (19 miles from Jefferson Park, IL)
- 6 days ago
Call Center Representative Job Description Position Title: Call Center Representative Duration: 6 Months Location: Worth, IL 60482 (Potential for in-person training if a group is brought on at once...
Remote WorkClient Support Specialist - Payroll
- Elk Grove Village, IL (12 miles from Jefferson Park, IL)
- 7 days ago
- Elk Grove Village, IL (12 miles from Jefferson Park, IL)
- 7 days ago
ADP is hiring a Client Support Specialist. Are you readyto join acompany offeringcareer advancementopportunities throughout your career journey? Do you want to join a company...
Customer Service Representative
- Burr Ridge, IL (18 miles from Jefferson Park, IL)
- 7 days ago
- Burr Ridge, IL (18 miles from Jefferson Park, IL)
- 7 days ago
Customer Service Representative Pay from $24 to $29 per hour with significant growth and earning potential! Includes $2 Shift Differential Kenosha Branch 12355 Uline Way, Kenosha, WI 53144...
Customer Service Representative - Overnights
- Glenview, IL (8 miles from Jefferson Park, IL)
- 7 days ago
- Glenview, IL (8 miles from Jefferson Park, IL)
- 7 days ago
Customer Service Representative - Overnights Pay from $26 to $33 per hour with significant growth and earning potential! Includes $4 Shift Differential Kenosha Branch 12355 Uline Way, Kenosha, WI...
Cardiology - Call Center Representative
- Chicago, IL (6 miles from Jefferson Park, IL)
- 7 days ago
- Chicago, IL (6 miles from Jefferson Park, IL)
- 7 days ago
Responsibilities: The Call Center Representative is responsible for providing exceptional customer service when handling calls....
Call-Center Representative- USABLUEBOOK (Waukegan, IL)
- North Chicago, IL (24 miles from Jefferson Park, IL)
- 9 days ago
- North Chicago, IL (24 miles from Jefferson Park, IL)
- 9 days ago
Call-Center Representative- USABLUEBOOK (Waukegan, IL) USABlueBook (a division of HD SUPPLY) is the recognized source of products and technical support for professional water and wastewater operators...
- Carol Stream, IL (19 miles from Jefferson Park, IL)
- 11 days ago
- Carol Stream, IL (19 miles from Jefferson Park, IL)
- 11 days ago
Escalate non-routine inquiries to senior call center representatives as needed. Participate in team meetings and contribute recommendations for process improvements....
Demographic Data for Jefferson Park, IL
Moving to Jefferson Park, IL? Find some basic demographic data about Jefferson Park, IL below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Jefferson Park, IL
Highest Education Level
Call Center Representatives in Jefferson Park, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Courteous
- Complaint Resolution
- Inside Sales
- Resolution
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Administrative Skills
- Collections
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Punctual
- Verbal Communication
- Microsoft Outlook
- Driving
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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