Call Center Representative Jobs in Honolulu, HI
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
The part-time Customer Relations Associate greets all walk-in customers at Servco Toyota Honolulu and makes customers feel comfortable by creating a warm and friendly environment....
Graveyard Shift Call Center Representative (220256-04) #OFFICE_INDEED A local utility company is looking for customer service driven individuals to assist their customer relations department....
Remote WorkLEGACY is a core value that Halekulani lives by to celebrate our cultural history. For over 100 years, the hotel has welcomed visitors to Waikiki Beach, sharing our gracious hospitality,...
As a Client Relations Specialist, you are the primary liaison to our customers during the follow-up process of incomplete paperwork/monies for contracts and deeding of the client's new purchase....
Prior call center experience is a plus. Strong verbal communication skills and a customer-first mindset. Ability to multitask and stay calm under pressure....
Full-time, Call Center Representative Location: Honolulu Schedule: Monday through Friday from 8:00 am to 5:00 pm Pay: $17.00 per hour Candidates must be in-state to apply and be considered....
- Kapolei, HI (15 miles from Honolulu, HI)
- 25 days ago
- Kapolei, HI (15 miles from Honolulu, HI)
- 25 days ago
Call Center Associate Req #765 HSFCU Call Center, Kapolei, Hawaii, United States of America Job Description Posted Tuesday, July 22, 2025 at 10:00 AM Hawaii State FCU is looking for hardworking...
Weekend Call Center Representative (Hybrid) O?ahu-Based
- Honolulu, HI
- 25 days ago
- Honolulu, HI
- 25 days ago
Part-time, Weekend Call Center Representative (Hybrid) - O?...
As a Client Relations Specialist (Japanese Speaking), you are the primary liaison to our international customers during the follow-up process of incomplete paperwork/monies for contracts and...
Demographic Data for Honolulu, HI
Moving to Honolulu, HI? Find some basic demographic data about Honolulu, HI below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Honolulu, HI
Highest Education Level
Call Center Representatives in Honolulu, HI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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