Call Center Representative Jobs in Acworth, GA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Alpharetta, GA (24 miles from Acworth, GA)
- 10 days ago
- Alpharetta, GA (24 miles from Acworth, GA)
- 10 days ago
A client of Insight Global is looking for a Client Support Specialist to join their team in Alpharetta, GA. What you can expect on a typical day: Client Support. You will help our clients manage...
Temp To Hire - Call Center Rep.
- Alpharetta, GA (24 miles from Acworth, GA)
- 11 days ago
- Alpharetta, GA (24 miles from Acworth, GA)
- 11 days ago
MUST HAVES - A bachelors degree in any field and a minimum of 2 yrs call center experience....
- Sandy Springs, GA (18 miles from Acworth, GA)
- 17 days ago
- Sandy Springs, GA (18 miles from Acworth, GA)
- 17 days ago
Overview Job Purpose ICE Data Services is looking for a dynamic Client Support Specialist II to join our team. The position is an integral part of our front-line support team focused on real-time...
Call Center Agent (Bilingual - English and Spanish Preferred)
- Canton, GA (18 miles from Acworth, GA)
- 19 days ago
- Canton, GA (18 miles from Acworth, GA)
- 19 days ago
JOB TITLE: Call Center Agent DEPARTMENT: Public Sector REPORTS TO: Director of Operations/Call Center Supervisor SUPERVISORY RESPONSIBILITIES: None JOB LOCATION: Canton, GA TRAVEL: None SUMMARY OF...
Freeway Services Dispatch/Operator Call Center 1st & 2nd rotating shifts
- White, GA (15 miles from Acworth, GA)
- 21 days ago
- White, GA (15 miles from Acworth, GA)
- 21 days ago
Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or...
Delivery Client Support Specialist
- Sandy Springs, GA (18 miles from Acworth, GA)
- 30+ days ago
- Sandy Springs, GA (18 miles from Acworth, GA)
- 30+ days ago
Overview Job Purpose ICE Data Services is seeking an exceptional and highly motivated Feeds Delivery Specialist to join a fast-paced Global Delivery Team. The specialist is an integral part of ICE...
Demographic Data for Acworth, GA
Moving to Acworth, GA? Find some basic demographic data about Acworth, GA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Acworth, GA
Highest Education Level
Call Center Representatives in Acworth, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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