Call Center Representative Jobs in Acworth, GA

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

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Call Center Representative - 2nd Shift

Ragsdale Heating, Air, Plumbing & Electrical
Dallas, GA (9 miles from Acworth, GA)
20 hours ago

Dallas, GA (9 miles from Acworth, GA)
20 hours ago

Overview Are you a people person with a passion for service? Join the Ragsdale team and be part of a company that values your talent, supports your growth, and rewards your commitment! As a...

In Person

Call Center Agent

Serenity Mental Health Centers
Sandy Springs, GA (18 miles from Acworth, GA)
15 days ago

Sandy Springs, GA (18 miles from Acworth, GA)
15 days ago

Call Center Agent Location: Sandy Springs, GA Employment Type: Full-Time or Part-Time (after training) Serenity Healthcare is hiring Call Center Agents to support patients taking their first steps...

In Person

Customer Care Associate, Redi Carpet

Compass Group, North America
Atlanta, GA (17 miles from Acworth, GA)
15 days ago

Atlanta, GA (17 miles from Acworth, GA)
15 days ago

Skip to main content Career HomeWorking At HD Supply Our LocationsCandidates Saved Jobs (0) - - Get tailored job recommendations based on your interests. Get Started How would you rate your...

In Person

Temporary Call Center Rep / Sales

PrideStaff
Kennesaw, GA (6 miles from Acworth, GA)
17 days ago

Kennesaw, GA (6 miles from Acworth, GA)
17 days ago

center experience and inside sales experience are required....

In Person Part Time

Client Support Specialist EHB

US012 Marsh & McLennan Agency LLC
Sandy Springs, GA (18 miles from Acworth, GA)
30+ days ago

Sandy Springs, GA (18 miles from Acworth, GA)
30+ days ago

Company: Marsh McLennan Agency Description: Client Support Specialist, Employee Health & Benefits Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard...

Hybrid

Client Support Specialist - Greater Atlanta, GA Area (REMOTE)

Fidelity Investments
Alpharetta, GA (24 miles from Acworth, GA)
45+ days ago

Alpharetta, GA (24 miles from Acworth, GA)
45+ days ago

Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...

In Person

Call-Center Customer Service Representative (USABlueBook) - Atlanta, GA

HD Supply
Kennesaw, GA (6 miles from Acworth, GA)
60+ days ago

Kennesaw, GA (6 miles from Acworth, GA)
60+ days ago

30339 Schedule: 8:30am-5pm MON-FRI (WEEKENDS OFF) Pay: $17.50-18hr DOE Benefits: Medical, Dental, Vision, Life, 401k, Vacation, Sick Time Proficiency with Microsoft Outlook/Word/Excel High-Volume Call-Center...

In Person

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Demographic Data for Acworth, GA

Moving to Acworth, GA? Find some basic demographic data about Acworth, GA below.

Median Age

Average Household Income

Home Value vs Household Income in Acworth, GA

Local

National

Total Population

105,452

Number of Businesses

1,861

City Size

Medium/Lg

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Call Center Training: Duties of the Customer Service Representative

A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...

Call Center Training: Skills of the Customer Service Representative

In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....

Call Center Training

Most companies, whether they sell products or provide services, are in the same business - the relationship business. To that end, customer service goes well beyond a specific job title; from the...

Salary for Call Center Representative Jobs in Acworth, GA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Acworth, GA offer the following education background

High School or GED

32.1%

Bachelor's Degree

25.5%

Associate's Degree

17.3%

Vocational Degree or Certification

14.9%

Master's Degree

5.3%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Acworth, GA

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

Call Center Representative Related Career Advice Articles

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