Call Center Representative Jobs in Sarasota, FL
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Department Telecommunications Job Summary Answers high volume of calls and transfers to the correct telephone extensions while prioritizing medical emergency Codes and STATS. Follows procedure to...
Bilingual Call Center Rep - Medical Practice Remote Florida Only
- Lakewood Ranch, FL (10 miles from Sarasota, FL)
- 15 days ago
- Lakewood Ranch, FL (10 miles from Sarasota, FL)
- 15 days ago
What You'll Do: Answer incoming calls and direct them to the right departments Accurately schedule appointments, consultations, and surgeries in NextGen Register new patients and input detailed...
Remote WorkDemographic Data for Sarasota, FL
Moving to Sarasota, FL? Find some basic demographic data about Sarasota, FL below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Sarasota, FL
Highest Education Level
Call Center Representatives in Sarasota, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Escalation Management
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Collaboration
- Interpersonal Skills
- Spanish
- Microsoft PowerPoint
- English
- Policy Development
- Multitasking
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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