Call Center Representative Jobs in Coral Gables, FL

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-12 of 12 Jobs

Call Center Representative

Miami, FL (5 miles from Coral Gables, FL)
3 days ago

Miami, FL (5 miles from Coral Gables, FL)
3 days ago

WERE HIRING CALL CENTER REPRESENTATIVES Office located in Kendall Details / Detalles: Part-time or Full-time / Medio tiempo o tiempo completo Hourly pay + commissions / Pago por hora + comisiones Professional...

Client Support Specialist

Miami, FL (5 miles from Coral Gables, FL)
3 days ago

Miami, FL (5 miles from Coral Gables, FL)
3 days ago

A client of Insight Global is looking for a Client Support Specialist to join their team in Miami, FL. What you can expect on a typical day: Client Support. You will help our clients manage their...

Call Center Agent (Overnight)

Miami Beach, FL (8 miles from Coral Gables, FL)
17 days ago

Miami Beach, FL (8 miles from Coral Gables, FL)
17 days ago

Call Center Agent (Overnight) 3.9 3.9 out of 5 stars 2341 Collins Avenue, Miami Beach, FL 33139 Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we...

Call Center Representative

Miami, FL (5 miles from Coral Gables, FL)
23 days ago

Miami, FL (5 miles from Coral Gables, FL)
23 days ago

Center Representative Miami, Florida, United States...

Client Support Specialist - Greater Miami, FL Area

Miami, FL (5 miles from Coral Gables, FL)
25 days ago

Miami, FL (5 miles from Coral Gables, FL)
25 days ago

Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...

Customer Care Associate - Kendall Showroom

Miami, FL (5 miles from Coral Gables, FL)
26 days ago

Miami, FL (5 miles from Coral Gables, FL)
26 days ago

REQUIRED - As part of the application process, watch the following video link before applying: Customer Care Associate About Us El Dorado Furniture was established in South Florida in 1967, El...

Call Center Agent

Miami Beach, FL (8 miles from Coral Gables, FL)
27 days ago

Miami Beach, FL (8 miles from Coral Gables, FL)
27 days ago

Call Center Agent 1 Hotel South Beach, L.L.C. - 3.9 Miami Beach, FL Job Details Full-time Estimated: $37.6K - $46.7K a year 13 hours ago Qualifications Customer service 1 year Entry level Full Job...

Call Center Agent

Miami, FL (5 miles from Coral Gables, FL)
30+ days ago

Miami, FL (5 miles from Coral Gables, FL)
30+ days ago

About Us: Join us in making a career in Independent Living Systems, an industry leader in managing home and community-based programs for over 20 years. Independent Living Systems, LLC and its...

Call Center Representative - Onsite - Miramar, Florida

Miramar, FL (18 miles from Coral Gables, FL)
30+ days ago

Miramar, FL (18 miles from Coral Gables, FL)
30+ days ago

call resolution....

Call Center Representative

Miami, FL (5 miles from Coral Gables, FL)
45+ days ago

Miami, FL (5 miles from Coral Gables, FL)
45+ days ago

The Call Center Representative exercises no supervision over other employees....

Patient/Client Relations Specialist (Patient Navigator)

Miami Gardens, FL (15 miles from Coral Gables, FL)
90+ days ago

Miami Gardens, FL (15 miles from Coral Gables, FL)
90+ days ago

Cherishing Our Children Since 1977 Helping children and families help themselves to live a better life and build a stronger community. The Center for Family and Child Enrichment (CFCE) is...

Remote Bilingual Call Center Representative Spanish-English

Miami, FL (5 miles from Coral Gables, FL)
90+ days ago

Miami, FL (5 miles from Coral Gables, FL)
90+ days ago

We are looking for full-time bilingual call center representatives to support projects for a wide variety of clients....

Remote Work

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Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Call Center Training: Duties of the Customer Service Representative

A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...

Call Center Training: Skills of the Customer Service Representative

In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Salary for Call Center Representative Jobs in Coral Gables, FL

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Coral Gables, FL offer the following education background

High School or GED

32.7%

Bachelor's Degree

25.2%

Associate's Degree

17.2%

Vocational Degree or Certification

14.9%

Master's Degree

5.2%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Coral Gables, FL

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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