Call Center Representative Jobs in Washington Navy Yard, DC
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Rockville, MD (14 miles from Washington Navy Yard, DC)
- 1 day ago
- Rockville, MD (14 miles from Washington Navy Yard, DC)
- 1 day ago
Contact Center Representative Location: Rockville, MD (100% On-Site to Start) Type: Contract-to-Hire | Full-Time Pay Rate: $21-$25/hour Addison Group is partnering with our client to hire a...
Call Center Representative II (Mutual Funds, Inbound)
- Washington, DC
- 2 days ago
- Washington, DC
- 2 days ago
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial...
Call Specialist, Primary Care Internal Medicine
- Largo, MD (14 miles from Washington Navy Yard, DC)
- 2 days ago
- Largo, MD (14 miles from Washington Navy Yard, DC)
- 2 days ago
Telephone call center experience preferred Additional Information . Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities....
- Alexandria, VA (5 miles from Washington Navy Yard, DC)
- 3 days ago
- Alexandria, VA (5 miles from Washington Navy Yard, DC)
- 3 days ago
PRIMARY FUNCTIONS: Under the supervision of the Patient Access Manager in conjunction with the Call Center Lead, receive calls from patients and help them with their appointment needs. Promoting...
HIRING NOW Landscape Customer Relations Associate
- Chantilly, VA (22 miles from Washington Navy Yard, DC)
- 6 days ago
- Chantilly, VA (22 miles from Washington Navy Yard, DC)
- 6 days ago
About Us: Sundance Lawn & Landscape we specialize in providing top tier landscaping commercial grounds maintenance services in the Northern Virginia area. Our locally owned company values quality,...
Call Center Agents (Bethesda,MD)
- Bethesda, MD (6 miles from Washington Navy Yard, DC)
- 15 days ago
- Bethesda, MD (6 miles from Washington Navy Yard, DC)
- 15 days ago
Ivyhill is currently seeking to hire Call Center Agents to support its contract with the Integrated Referral Management and Appointing Center (IRMAC), the National Capital Regions premier...
Call Center Representative-SCA
- McLean, VA (7 miles from Washington Navy Yard, DC)
- 16 days ago
- McLean, VA (7 miles from Washington Navy Yard, DC)
- 16 days ago
Job Summary and Responsibilities Acentra Health is looking for a Call Center Representative to join our growing team....
Bilingual Call Center Representative
- McLean, VA (7 miles from Washington Navy Yard, DC)
- 18 days ago
- McLean, VA (7 miles from Washington Navy Yard, DC)
- 18 days ago
Qualifications: 4+ years of PROGRESSIVE call center experience with a focus on customer service. Associates or Bachelor's degree HIGHLY preferred....
HR Customer Service Call Center Representative
- Falls Church, VA (6 miles from Washington Navy Yard, DC)
- 20 days ago
- Falls Church, VA (6 miles from Washington Navy Yard, DC)
- 20 days ago
Submit your application for the opportunity below:HR Customer Service Call Center Representative that is work from home....
Remote WorkClient Support Specialist Salary: Circa 30,000 per annum Benefits: Life Assurance and Health Cash Plan Location: This is a remote role, but some travel to the office in London (Fleet Street) will...
Remote Work- Bethesda, MD (6 miles from Washington Navy Yard, DC)
- 29 days ago
- Bethesda, MD (6 miles from Washington Navy Yard, DC)
- 29 days ago
Team Ivyhill (Ivyhill Technologies, LLC and Zimmerman Associates, Inc.) is currently seeking to hire**Call Center Agents** to support its contract with the Integrated Referral Management and...
- Fairfax, VA (22 miles from Washington Navy Yard, DC)
- 30+ days ago
- Fairfax, VA (22 miles from Washington Navy Yard, DC)
- 30+ days ago
The Call Center Representative will be responsible for scheduling efficiently and accurately following established guidelines....
- Chevy Chase, MD (6 miles from Washington Navy Yard, DC)
- 30+ days ago
- Chevy Chase, MD (6 miles from Washington Navy Yard, DC)
- 30+ days ago
Eye Doctors of Washington has an exciting career opportunity for a Call Center Representative. We are a progressive, multi-location, fast-paced ophthalmology practice....
Call Center Agent DARCARS Automotive Group
- Rockville, MD (14 miles from Washington Navy Yard, DC)
- 45+ days ago
- Rockville, MD (14 miles from Washington Navy Yard, DC)
- 45+ days ago
DARCARS Automotive Group is now hiring an Automotive Call Center Agent - Service Department Embark on an opportunity that leads to career growth! We're looking for Call Center Agents to be the...
Reiter, Hill & Johnson is seeking a full-time Call Center Representative for our Washington, D.C. location....
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Washington Navy Yard, DC
Highest Education Level
Call Center Representatives in Washington Navy Yard, DC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Data Entry
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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