Call Center Representative Jobs in New Canaan, CT
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- New Rochelle, NY (22 miles from New Canaan, CT)
- 2 days ago
- New Rochelle, NY (22 miles from New Canaan, CT)
- 2 days ago
We're looking for a driven and enthusiastic Call Center Representative to support our Marvin Replacement business....
- Bridgeport, CT (15 miles from New Canaan, CT)
- 4 days ago
- Bridgeport, CT (15 miles from New Canaan, CT)
- 4 days ago
The Call Center Representative serves as a key point of contact for patients, clinical staff, and the public, delivering exceptional customer service in a fast-paced call center environment....
Call Center Customer Service Representative
- West Nyack, NY (24 miles from New Canaan, CT)
- 5 days ago
- West Nyack, NY (24 miles from New Canaan, CT)
- 5 days ago
Call Center Customer Service Representative West Nyack, NY 10994, USA Posted 2 minutes ago Company Description A subsidiary of Veolia group, Veolia North America (VNA) is the top-ranked...
Call Center Rep $21/HR - Immediate Hire
- White Plains, NY (16 miles from New Canaan, CT)
- 20 days ago
- White Plains, NY (16 miles from New Canaan, CT)
- 20 days ago
IMMEDIATE CALL CENTER REPRESENTATIVE NEEDED, START IMMEDIATLEY OPPORTUNITY TO WORK WITH ONE OF THE LARGEST INSURANCE/RETIREMENT BENEFIT ORGANIZATIONS IN THE AREA MONDAY - FRIDAY 11AM- 8PM, MUST BE FLEXIBLE...
- Hawthorne, NY (16 miles from New Canaan, CT)
- 26 days ago
- Hawthorne, NY (16 miles from New Canaan, CT)
- 26 days ago
Job Summary: A Call Center Representative is responsible for answering phone calls to the COVID Call Center or APS Service line Call Centers to meet the needs of patients regarding scheduling, updating...
Client Support Specialist - Full-Time
- Greenvale, NY (24 miles from New Canaan, CT)
- 30+ days ago
- Greenvale, NY (24 miles from New Canaan, CT)
- 30+ days ago
Sid Jacobson JCC, the only full-service JCC on Long Islands North Shore, provides a full range of cutting-edge recreational, health, fitness, educational, cultural arts, and social services...
- Huntington, NY (20 miles from New Canaan, CT)
- 45+ days ago
- Huntington, NY (20 miles from New Canaan, CT)
- 45+ days ago
Description The Offsite Patient Service Representative provides front line contact as a patient liaison within the access center, check-in/check-out, appointment scheduler, triage, prior...
Access Center Lead Agent- Call Center, Hicksville, Long Island, HYBRID, Full Time, Days, Offsite
- Greenlawn, NY (21 miles from New Canaan, CT)
- 45+ days ago
- Greenlawn, NY (21 miles from New Canaan, CT)
- 45+ days ago
Description The Lead Agent for the Access Center is a senior level individual, responsible for scheduling appointments, consults and follow-up appointments for patients, and who takes a lead role...
- Huntington, NY (20 miles from New Canaan, CT)
- 45+ days ago
- Huntington, NY (20 miles from New Canaan, CT)
- 45+ days ago
Description The Lead Agent for the Access Center is a senior level individual, responsible for scheduling appointments, consults and follow-up appointments for patients, and who takes a lead role...
Call Center Representative / Patient Engagement Advocate
- White Plains, NY (16 miles from New Canaan, CT)
- 60+ days ago
- White Plains, NY (16 miles from New Canaan, CT)
- 60+ days ago
The Patient Engagement Advocate (Call Center Representative) works within a Patient Engagement Center that helps promote overall health and well-being....
Remote WorkCall Center Representative / Patient Engagement Advocate (Temp-to-Perm)
- White Plains, NY (16 miles from New Canaan, CT)
- 60+ days ago
- White Plains, NY (16 miles from New Canaan, CT)
- 60+ days ago
The Patient Engagement Advocate (Call Center Representative) works within a Patient Engagement Center that helps promote overall health and well-being....
Remote WorkDemographic Data for New Canaan, CT
Moving to New Canaan, CT? Find some basic demographic data about New Canaan, CT below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in New Canaan, CT
Highest Education Level
Call Center Representatives in New Canaan, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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