Call Center Representative Jobs in Botsford, CT

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-10 of 10 Jobs

Call Center Representative

Danbury, CT (11 miles from Botsford, CT)
22 hours ago

Danbury, CT (11 miles from Botsford, CT)
22 hours ago

Essential Job Summary: IWS is looking for an experienced Customer Service CALL CENTER Representative for their Danbury location....

Claims - Call Center Associate (Fully Remote)

Fairfield, CT (13 miles from Botsford, CT)
1 day ago

Fairfield, CT (13 miles from Botsford, CT)
1 day ago

Claims - Call Center Associate (Fully Remote) (2500394) Claims - Call Center Associate (Fully Remote) - (2500394) US-OH-Fairfield Description Make a difference with a career in insurance At The...

Call Center Specialist - Work From Home

West Haven, CT (16 miles from Botsford, CT)
3 days ago

West Haven, CT (16 miles from Botsford, CT)
3 days ago

FT Call Center Specialist - Work From Home [Customer Service / Remote] - Anywhere in U.S. / $21.91 per hour / Medical, dental & vision / 401K / PTO / Multiple positions available - As a Call...

Remote Work

Call Center Representative - Cardiology

North Haven, CT (20 miles from Botsford, CT)
9 days ago

North Haven, CT (20 miles from Botsford, CT)
9 days ago

Work where every moment matters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite...

Customer Service Call Center Operator (Per Diem)

Georgetown, CT (11 miles from Botsford, CT)
16 days ago

Georgetown, CT (11 miles from Botsford, CT)
16 days ago

Work where every moment matters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite...

Customer Service Call Center Operator (Per Diem)

Bridgeport, CT (14 miles from Botsford, CT)
16 days ago

Bridgeport, CT (14 miles from Botsford, CT)
16 days ago

Work where every moment matters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite...

Call Center Representative, Tier 1 - Temporary Assignment

Wallingford, CT (24 miles from Botsford, CT)
17 days ago

Wallingford, CT (24 miles from Botsford, CT)
17 days ago

(CHNCT) is currently seeking two (2) Call Center Representatives, Tier 1. Important: This position will be filled through selected staffing agencies for a temporary Call Center Representative....

Room Service Call Center Representative

New Haven, CT (17 miles from Botsford, CT)
19 days ago

New Haven, CT (17 miles from Botsford, CT)
19 days ago

Current Saint Francis Employees - Please click HERE to login and apply. This position is ECB status - requires a minimum number of worked hours per month as needed by the department; limited...

Client Support Specialist

New Canaan, CT (18 miles from Botsford, CT)
30+ days ago

New Canaan, CT (18 miles from Botsford, CT)
30+ days ago

Find jobs SEARCH Enter anybination of title, description,pany name and location to find jobs.

Personal Lines - Call Center Associate I

Fairfield, CT (13 miles from Botsford, CT)
45+ days ago

Fairfield, CT (13 miles from Botsford, CT)
45+ days ago

Personal Lines - Call Center Associate I (2500297) Personal Lines - Call Center Associate I - (2500297) US-OH-Fairfield Description Make a difference with a career in insurance At The Cincinnati...

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Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Call Center Training: Duties of the Customer Service Representative

A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...

Call Center Training: Skills of the Customer Service Representative

In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Salary for Call Center Representative Jobs in Botsford, CT

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Botsford, CT offer the following education background

High School or GED

33.0%

Bachelor's Degree

25.1%

Associate's Degree

17.1%

Vocational Degree or Certification

14.8%

Master's Degree

5.2%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Botsford, CT

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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