Call Center Representative Jobs in Fountain, CO
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Colorado Springs, CO (14 miles from Fountain, CO)
- 4 days ago
- Colorado Springs, CO (14 miles from Fountain, CO)
- 4 days ago
Qualifications 1+ years of recent experience as a Call Center Representative or in an administrative role Minimum typing speed of 40 WPM Medical setting experience is a plus but not required Strong...
Customer Service Center Agent I - Spanish Bilingual Required
- Colorado Springs, CO (14 miles from Fountain, CO)
- 11 days ago
- Colorado Springs, CO (14 miles from Fountain, CO)
- 11 days ago
resolution....
Pharmacy Tech Support Call Center Rep (Work from Home anywhere in the US)
- Colorado Springs, CO (14 miles from Fountain, CO)
- 18 days ago
- Colorado Springs, CO (14 miles from Fountain, CO)
- 18 days ago
We are excited to announce that currently we are looking for a 100% remote (work from homeWFH) contract Pharmacy Support Call Center Representative to join our team....
Remote Work- Colorado Springs, CO (14 miles from Fountain, CO)
- 45+ days ago
- Colorado Springs, CO (14 miles from Fountain, CO)
- 45+ days ago
Cellular Sales Call Center Representative Customer Service | Business Development Cellular Sales is Growing!...
Demographic Data for Fountain, CO
Moving to Fountain, CO? Find some basic demographic data about Fountain, CO below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Fountain, CO
Highest Education Level
Call Center Representatives in Fountain, CO offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Customer Satisfaction
- Claims
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Staffing
- Account Management
- Listening
- Telephone Skills
- High School Diploma
- Troubleshooting
- Punctual
- Conflict Resolution
- Driving
- Negotiation
- Investigation
- Typing
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Data Entry
- Multitasking
- Spanish
- Team Building
- Microsoft PowerPoint
- English
- Microsoft Office
- Problem Solving
- Sales
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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