Call Center Representative Jobs in Placentia, CA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Long Beach, CA (23 miles from Placentia, CA)
- 13 hours ago
- Long Beach, CA (23 miles from Placentia, CA)
- 13 hours ago
Requirements Minimum 2 years of customer service or call center experience, preferably in a financial institution....
Client Relations Specialist - CA FMS
- Orange, CA (6 miles from Placentia, CA)
- 20 hours ago
- Orange, CA (6 miles from Placentia, CA)
- 20 hours ago
Maxim Healthcare is hiring for a Client Relations Specialist to work with clients, patients and active caregivers to monitor program participants ability to manage their care, and provide customer...
Care Center Representative (Call Center Representative Bilingual
- Irvine, CA (11 miles from Placentia, CA)
- 21 hours ago
- Irvine, CA (11 miles from Placentia, CA)
- 21 hours ago
Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative) to join our team....
Senior Community Health Worker - Call Center Agent
- Alhambra, CA (21 miles from Placentia, CA)
- 1 day ago
- Alhambra, CA (21 miles from Placentia, CA)
- 1 day ago
Salary Range: $23.00-$28.62 hourly Summary Ambulatory Care Network (ACN) is a department within Health Services Administration, a division under the Los Angeles County Department of Health...
Care Center Representative (Call Center Representative FT with Varied Schedule)
- Irvine, CA (11 miles from Placentia, CA)
- 2 days ago
- Irvine, CA (11 miles from Placentia, CA)
- 2 days ago
Care Center Representative (Call Center Representative) to join our team. Here at Mechanics Bank, we value connection, partnership, long term relationships and working together in person....
Part-Time Call Center Reps Needed HVAC Appointments (4hr Shifts)
- Fullerton, CA (2 miles from Placentia, CA)
- 6 days ago
- Fullerton, CA (2 miles from Placentia, CA)
- 6 days ago
Jamison Heating and Cooling Services is hiring part-time Call Center Representatives to schedule heating and air conditioning service appointments....
- Irvine, CA (11 miles from Placentia, CA)
- 6 days ago
- Irvine, CA (11 miles from Placentia, CA)
- 6 days ago
Client Relations Specialist ASG National Irvine, CA, US Hace 3 dias Quick Tipo de contrato A tiempo completo Quick Descripcion del trabajo Looking for a sales career where you control your income?...
Remote Work- Pomona, CA (7 miles from Placentia, CA)
- 14 days ago
- Pomona, CA (7 miles from Placentia, CA)
- 14 days ago
" The Call Center Representative is responsible for ensuring all incoming homeowner, lender, and third party calls, consistently receive professional, courteous, accurate and timely responses to inquiries...
- Anaheim, CA (6 miles from Placentia, CA)
- 17 days ago
- Anaheim, CA (6 miles from Placentia, CA)
- 17 days ago
Insight Global is currently seeking Customer Service Representatives to join a large healthcare provider in Anaheim, CA. In this role, you'll operate within a dynamic call center environment,...
Graveyard HR Call Center Associate $22 per hour
- Commerce, CA (18 miles from Placentia, CA)
- 18 days ago
- Commerce, CA (18 miles from Placentia, CA)
- 18 days ago
Graveyard HR Call Center Associate $22 per hour 6131 Telegraph Rd, Commerce, CA 90040, USA Req #2411 Monday, June 9, 2025 Commerce Casino is the world's largest card casino offering more than 200...
BDC Administrator/Call Center Representative
- Tustin, CA (10 miles from Placentia, CA)
- 19 days ago
- Tustin, CA (10 miles from Placentia, CA)
- 19 days ago
Dealership: L0719 DCH Tustin Acura DCH Tustin Acura Now Hiring: BDC Administrator/Call Center Representative Have you been searching for an EXCITING Career that offers professional fulfilment and GROWTH...
- Los Angeles, CA (23 miles from Placentia, CA)
- 19 days ago
- Los Angeles, CA (23 miles from Placentia, CA)
- 19 days ago
Call Center Representatives Job Employer Name:SpiderID: 13827475 Location: Los Angeles, CaliforniaDate Posted: 8/30/2024 Wage:Category: Customer Service/Technical Support Job Code: Job Description:...
PBX & Emergency Response Operator / Call Center - OC Hospital
- Irvine, CA (11 miles from Placentia, CA)
- 19 days ago
- Irvine, CA (11 miles from Placentia, CA)
- 19 days ago
Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope's...
- Los Angeles, CA (23 miles from Placentia, CA)
- 21 days ago
- Los Angeles, CA (23 miles from Placentia, CA)
- 21 days ago
Center experience required for role Experience in the medical/healthcare industry required for role Degree preferred but not required Experience with high volume calls required for role Vaco by Highspring...
- Los Angeles, CA (23 miles from Placentia, CA)
- 21 days ago
- Los Angeles, CA (23 miles from Placentia, CA)
- 21 days ago
POSITION SUMMARY: Manage customer communications and support and help retain customers as well as maintain the bank's positive reputation. ESSENTIAL FUNCTIONS: Customer Support (100%) Customer...
Demographic Data for Placentia, CA
Moving to Placentia, CA? Find some basic demographic data about Placentia, CA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Placentia, CA
Highest Education Level
Call Center Representatives in Placentia, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Energetic
- Technical Support
- Collections
- Microsoft Windows
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- English
- Spanish
- Policy Development
- Microsoft PowerPoint
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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