Call Center Representative Jobs in Norwalk, CA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Brea, CA (11 miles from Norwalk, CA)
- 2 hours ago
- Brea, CA (11 miles from Norwalk, CA)
- 2 hours ago
Under the direction of the Supervisor, Call Center, the Call Center Rep supports the Call Center Team and internal departments by advocating on behalf of members, and helps them navigate through...
Part-Time Call Center Reps Needed HVAC Appointments (4hr Shifts)
- Fullerton, CA (10 miles from Norwalk, CA)
- 3 days ago
- Fullerton, CA (10 miles from Norwalk, CA)
- 3 days ago
Jamison Heating and Cooling Services is hiring part-time Call Center Representatives to schedule heating and air conditioning service appointments....
- Irvine, CA (21 miles from Norwalk, CA)
- 3 days ago
- Irvine, CA (21 miles from Norwalk, CA)
- 3 days ago
Client Relations Specialist ASG National Irvine, CA, US Hace 3 dias Quick Tipo de contrato A tiempo completo Quick Descripcion del trabajo Looking for a sales career where you control your income?...
Remote WorkCall Center/Customer Service Supervisor
- Stanton, CA (8 miles from Norwalk, CA)
- 3 days ago
- Stanton, CA (8 miles from Norwalk, CA)
- 3 days ago
Job Details Job Location: Corp (Stanton) - Stanton, CA Position Type: Full Time Salary Range: Undisclosed Job Shift: Day Job Category: Call Center/Customer Service Description CR&R Incorporated is...
- Los Angeles, CA (10 miles from Norwalk, CA)
- 4 days ago
- Los Angeles, CA (10 miles from Norwalk, CA)
- 4 days ago
center experience in a medical setting is preferred Ability to deal with client questions with patience and understanding Ability to work remotely and productively, and as part of a team Strong communication...
Remote WorkCall Center Representative - Patient Engagement Center
- Brea, CA (11 miles from Norwalk, CA)
- 5 days ago
- Brea, CA (11 miles from Norwalk, CA)
- 5 days ago
Under the direction of the Supervisor, Call Center, the Call Center Rep supports the Call Center Team and internal departments by advocating on behalf of members, and helps them navigate through...
- Torrance, CA (14 miles from Norwalk, CA)
- 9 days ago
- Torrance, CA (14 miles from Norwalk, CA)
- 9 days ago
Join our team atA Apex Marketing Services Inc., a strong and customer focused company committed to providing exceptional service to our clients. We are looking for a dedicated and passionate...
- Anaheim, CA (7 miles from Norwalk, CA)
- 14 days ago
- Anaheim, CA (7 miles from Norwalk, CA)
- 14 days ago
Insight Global is currently seeking Customer Service Representatives to join a large healthcare provider in Anaheim, CA. In this role, you'll operate within a dynamic call center environment,...
Graveyard HR Call Center Associate $22 per hour
- Commerce, CA (7 miles from Norwalk, CA)
- 15 days ago
- Commerce, CA (7 miles from Norwalk, CA)
- 15 days ago
Graveyard HR Call Center Associate $22 per hour 6131 Telegraph Rd, Commerce, CA 90040, USA Req #2411 Monday, June 9, 2025 Commerce Casino is the world's largest card casino offering more than 200...
BDC Administrator/Call Center Representative
- Tustin, CA (18 miles from Norwalk, CA)
- 16 days ago
- Tustin, CA (18 miles from Norwalk, CA)
- 16 days ago
Dealership: L0719 DCH Tustin Acura DCH Tustin Acura Now Hiring: BDC Administrator/Call Center Representative Have you been searching for an EXCITING Career that offers professional fulfilment and GROWTH...
- Los Angeles, CA (10 miles from Norwalk, CA)
- 16 days ago
- Los Angeles, CA (10 miles from Norwalk, CA)
- 16 days ago
Call Center Representatives Job Employer Name:SpiderID: 13827475 Location: Los Angeles, CaliforniaDate Posted: 8/30/2024 Wage:Category: Customer Service/Technical Support Job Code: Job Description:...
PBX & Emergency Response Operator / Call Center - OC Hospital
- Irvine, CA (21 miles from Norwalk, CA)
- 16 days ago
- Irvine, CA (21 miles from Norwalk, CA)
- 16 days ago
Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope's...
- Los Angeles, CA (10 miles from Norwalk, CA)
- 18 days ago
- Los Angeles, CA (10 miles from Norwalk, CA)
- 18 days ago
Center experience required for role Experience in the medical/healthcare industry required for role Degree preferred but not required Experience with high volume calls required for role Vaco by Highspring...
- Los Angeles, CA (10 miles from Norwalk, CA)
- 18 days ago
- Los Angeles, CA (10 miles from Norwalk, CA)
- 18 days ago
POSITION SUMMARY: Manage customer communications and support and help retain customers as well as maintain the bank's positive reputation. ESSENTIAL FUNCTIONS: Customer Support (100%) Customer...
Call Center Representative (PSR)
- Los Angeles, CA (10 miles from Norwalk, CA)
- 19 days ago
- Los Angeles, CA (10 miles from Norwalk, CA)
- 19 days ago
-Experience verifying insurances -Basic experience with Excel and standard workbooks -HS Diploma -2+ years healthcare call center experience (with an average call time of 5 minutes or less on calls)...
Demographic Data for Norwalk, CA
Moving to Norwalk, CA? Find some basic demographic data about Norwalk, CA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Norwalk, CA
Highest Education Level
Call Center Representatives in Norwalk, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Data Entry
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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