Call Center Representative Jobs in Morgan Hill, CA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- San Jose, CA (18 miles from Morgan Hill, CA)
- 10 days ago
- San Jose, CA (18 miles from Morgan Hill, CA)
- 10 days ago
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...
Call Center Rep / Pharmacy Tech Support (Remote-Friendly in the US)
- San Jose, CA (18 miles from Morgan Hill, CA)
- 21 days ago
- San Jose, CA (18 miles from Morgan Hill, CA)
- 21 days ago
We are excited to announce that currently we are looking for a 100% remote (work from home-WFH) contract Pharmacy Support Call Center Representative to join our team....
Remote WorkClient Relations Specialist - Bilingual
- San Jose, CA (18 miles from Morgan Hill, CA)
- 22 days ago
- San Jose, CA (18 miles from Morgan Hill, CA)
- 22 days ago
Maxim Healthcare is hiring for a Client Relations Specialist to work with clients, patients and active caregivers to monitor program participants ability to manage their care, and provide customer...
Bilingual (Spanish) Call Center Representative I
- San Jose, CA (18 miles from Morgan Hill, CA)
- 23 days ago
- San Jose, CA (18 miles from Morgan Hill, CA)
- 23 days ago
Job Type Full-time Description The Service Center Representative I provides a broad range of Credit Union services to members and non-members via incoming telephone calls, email and secure online...
Medical Patient Service Representative (Call Center)
- San Jose, CA (18 miles from Morgan Hill, CA)
- 25 days ago
- San Jose, CA (18 miles from Morgan Hill, CA)
- 25 days ago
We are looking for an upbeat and friendly *Medical Patient Service Representative* to join our team. This rewarding position will maximize your strengths and skills while helping others live...
- Santa Clara, CA (21 miles from Morgan Hill, CA)
- 30+ days ago
- Santa Clara, CA (21 miles from Morgan Hill, CA)
- 30+ days ago
Overview: Earn $19.50-$20.50/hr. Joining our California's Great America team means you'll be responsible for assisting guests needs and providing guest service to the Cedar Fair standards. You'll...
CALL CENTER REPRESENTATIVE I (Bilingual-Spanish) P/T
- Livermore, CA (23 miles from Morgan Hill, CA)
- 30+ days ago
- Livermore, CA (23 miles from Morgan Hill, CA)
- 30+ days ago
UNCLE Credit Union is seeking a highly skilled and experienced Call Center Representative to join our dynamic....
Demographic Data for Morgan Hill, CA
Moving to Morgan Hill, CA? Find some basic demographic data about Morgan Hill, CA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Morgan Hill, CA
Highest Education Level
Call Center Representatives in Morgan Hill, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Data Entry
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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