Call Center Representative Jobs in Fountain Valley, CA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Medical Call Center Representative
- Long Beach, CA (19 miles from Fountain Valley, CA)
- 2 hours ago
- Long Beach, CA (19 miles from Fountain Valley, CA)
- 2 hours ago
Job Title: Medical Call Center Representative Schedule: Monday - Friday; 8am-5pm ( onsite in Long Beach, CA ) About Us: Founded in 2015, the Food Allergy Institute (FAI) is a cutting-edge research and...
Title\: Call Center Representative/Call Agent I Location\: Fountain Valley Department\: Navigation Center Status\: Full-Time/ Predominantly Remote Shift\: 8 hrs shifts/Variable Pay Range\: $22.50/hr...
Call Center Representative/Call Agent I PD
- Fountain Valley, CA
- 1 day ago
- Fountain Valley, CA
- 1 day ago
Call center experience necessary in a fast-paced setting. Excellent computer and typing skills are necessary....
Care Center Representative (Call Center)
- Irvine, CA (11 miles from Fountain Valley, CA)
- 2 days ago
- Irvine, CA (11 miles from Fountain Valley, CA)
- 2 days ago
Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative) to join our team....
- Pomona, CA (21 miles from Fountain Valley, CA)
- 3 days ago
- Pomona, CA (21 miles from Fountain Valley, CA)
- 3 days ago
Take inbound calls regarding property tax related questions Outbound calls for follow up with customer Goal 20-40 calls per day; lengthy calls Will receive faxes and emails that will require...
Bilingual French-Canadian Call Center Representative
- Torrance, CA (22 miles from Fountain Valley, CA)
- 7 days ago
- Torrance, CA (22 miles from Fountain Valley, CA)
- 7 days ago
Were seeking a customer-focused, bilingual French-Canadian & English (REQUIRED) Call Center Representative to join our team!...
- Anaheim, CA (9 miles from Fountain Valley, CA)
- 9 days ago
- Anaheim, CA (9 miles from Fountain Valley, CA)
- 9 days ago
Insight Global is currently seeking Customer Service Representatives to join a large healthcare provider in Anaheim, CA. In this role, you'll operate within a dynamic call center environment,...
- Seal Beach, CA (8 miles from Fountain Valley, CA)
- 12 days ago
- Seal Beach, CA (8 miles from Fountain Valley, CA)
- 12 days ago
Basic Knowledge, Skills and Abilities Call Center Associate candidates with previous banking or call center experience are preferred Knowledge of banking products and services Excellent customer service...
Healthcare Call Center Representative
- West Covina, CA (24 miles from Fountain Valley, CA)
- 13 days ago
- West Covina, CA (24 miles from Fountain Valley, CA)
- 13 days ago
Healthcare Call Center Representative TEKsystems $18.00 - $21.00 / hr life insurance, sick time, 401(k), retirement plan United States, California, West Covina Aug 06, 2025 *Description* Inbound and...
Healthcare Call Center Representative
- Tustin, CA (7 miles from Fountain Valley, CA)
- 14 days ago
- Tustin, CA (7 miles from Fountain Valley, CA)
- 14 days ago
Job Title: Healthcare Call Center Representative Salary: $19-24 per hour DOE Location: Treehaven Openings: 1 Position Purpose: The Contact Center Representative at Families Together of Orange County...
- Chino, CA (24 miles from Fountain Valley, CA)
- 15 days ago
- Chino, CA (24 miles from Fountain Valley, CA)
- 15 days ago
Are you ready to deliver top-notch customer service while handling a variety of calls? Join our dynamic team and engage in a rewarding role where no two days are the same. Coordinate airbags...
Call Center Representative De La Pena Eye Clinic Commerce
- Cty of Cmmrce, CA (22 miles from Fountain Valley, CA)
- 21 days ago
- Cty of Cmmrce, CA (22 miles from Fountain Valley, CA)
- 21 days ago
Inceptions, triages and routes all incoming calls and emails, schedules patients according to the physician's schedule and template. Conveys messages documented within the patient's account to the...
Client Support Specialist - Greater Los Angeles, CA Area
- Brea, CA (15 miles from Fountain Valley, CA)
- 23 days ago
- Brea, CA (15 miles from Fountain Valley, CA)
- 23 days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...
Western Growers Family of Companies Careers - Call Center Representative I
- Irvine, CA (11 miles from Fountain Valley, CA)
- 26 days ago
- Irvine, CA (11 miles from Fountain Valley, CA)
- 26 days ago
Job Description Summary The CCSB Call Center Representative I will be at the forefront of providing exceptional customer service and technical support....
Remote WorkAutomotive Sales Call Center Representative
- Irvine, CA (11 miles from Fountain Valley, CA)
- 27 days ago
- Irvine, CA (11 miles from Fountain Valley, CA)
- 27 days ago
We are seeking a motivated and customer-focused Automotive Sales BDC Consultant to join our dynamic team! In this role, you will be the first point of contact for online and phone leads, helping...
Demographic Data for Fountain Valley, CA
Moving to Fountain Valley, CA? Find some basic demographic data about Fountain Valley, CA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Fountain Valley, CA
Highest Education Level
Call Center Representatives in Fountain Valley, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Written Communication
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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