Call Center Representative Jobs in El Granada, CA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Mountain View, CA (23 miles from El Granada, CA)
- 6 days ago
- Mountain View, CA (23 miles from El Granada, CA)
- 6 days ago
Client Relations Specialist ASG National Mountain View, CA, US 3 days ago Quick Job type Full-time Quick Job description Looking for a sales career where you control your income? Join our team as...
Remote Work- San Francisco, CA (18 miles from El Granada, CA)
- 9 days ago
- San Francisco, CA (18 miles from El Granada, CA)
- 9 days ago
HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health...
Remote WorkCall Center - Call Center Agent
- San Francisco, CA (19 miles from El Granada, CA)
- 9 days ago
- San Francisco, CA (19 miles from El Granada, CA)
- 9 days ago
HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health...
Remote WorkPAS - Call Center Associate - 135281
- Oakland, CA (23 miles from El Granada, CA)
- 14 days ago
- Oakland, CA (23 miles from El Granada, CA)
- 14 days ago
PAS - Call Center Associate - 135281 UC San Diego United States, California, Oakland 1111 Franklin Street (Show on map) Jun 18, 2025 PAS - Call Center Associate - 135281 Click Here to Apply Online...
Customer Care Associate (French)
- Alameda, CA (21 miles from El Granada, CA)
- 21 days ago
- Alameda, CA (21 miles from El Granada, CA)
- 21 days ago
Customer Care Associate - French Fluency This is a hybrid (40% remote and 60% onsite) role in Brisbane, CA. To get the best candidate experience, please consider applying for a maximum of 3...
Call Center Rep / Pharmacy Tech Support (Remote-Friendly in the US)
- Oakland, CA (23 miles from El Granada, CA)
- 21 days ago
- Oakland, CA (23 miles from El Granada, CA)
- 21 days ago
We are excited to announce that currently we are looking for a 100% remote (work from homeWFH) contract **Pharmacy Support Call Center Representative** to join our team....
Remote WorkDemographic Data for El Granada, CA
Moving to El Granada, CA? Find some basic demographic data about El Granada, CA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in El Granada, CA
Highest Education Level
Call Center Representatives in El Granada, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Energetic
- Technical Support
- Collections
- Microsoft Windows
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- English
- Spanish
- Policy Development
- Microsoft PowerPoint
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »