Call Center Representative Jobs in El Dorado Hills, CA

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-9 of 9 Jobs

Call Center Agents

Sacramento, CA (23 miles from El Dorado Hills, CA)
3 days ago

Sacramento, CA (23 miles from El Dorado Hills, CA)
3 days ago

We are searching for seasoned high-volume call center professionals with at least six months of experience in call center operations....

Call Center Representative

Sacramento, CA (23 miles from El Dorado Hills, CA)
3 days ago

Sacramento, CA (23 miles from El Dorado Hills, CA)
3 days ago

Overview K-Designers Home Remodeling Leader - Call Center Representative (Evening Shift) Are you looking for the opportunity to earn Full-time Pay in just Part-time Hours?...

Call Center Rep / Pharmacy Tech Support (Remote-Friendly in the US)

Sacramento, CA (23 miles from El Dorado Hills, CA)
18 days ago

Sacramento, CA (23 miles from El Dorado Hills, CA)
18 days ago

We are excited to announce that currently we are looking for a 100% remote (work from homeWFH) contract **Pharmacy Support Call Center Representative** to join our team....

Remote Work

Call Center Customer Service REP

Mather, CA (14 miles from El Dorado Hills, CA)
26 days ago

Mather, CA (14 miles from El Dorado Hills, CA)
26 days ago

HVAC or similar industry experience Experience with creating work orders for service requests or any experience with work orders 3-5 years data entry and call center experience or Administration experience...

Call Center Agent

Sacramento, CA (23 miles from El Dorado Hills, CA)
26 days ago

Sacramento, CA (23 miles from El Dorado Hills, CA)
26 days ago

We are looking for a Part Time Call Center Agent in the Natomas area-multiple positions available! This role is part time (4-6 hour shift) Days: Monday-Friday & Saturdays (Sunday off) No Quotas!...

Contact Center Representative

Rocklin, CA (11 miles from El Dorado Hills, CA)
30+ days ago

Rocklin, CA (11 miles from El Dorado Hills, CA)
30+ days ago

. - Call center experience (highly preferred) - 1-2 years of customer service experience (fast-paced environment) - Must have 1 year of recent sales experience. - Proven ability to upsell services or...

Call Center Representative/Appointment Setter

Sacramento, CA (23 miles from El Dorado Hills, CA)
30+ days ago

Sacramento, CA (23 miles from El Dorado Hills, CA)
30+ days ago

Previous cold calling or call center experience. Working knowledge of MS Office and GOLD MINE (or similar CRM software)....

Call Center Representative

Sacramento, CA (23 miles from El Dorado Hills, CA)
60+ days ago

Sacramento, CA (23 miles from El Dorado Hills, CA)
60+ days ago

Job Details Job Location : 118 - Rancho Cordova Health Center - Sacramento, CA Salary Range : Undisclosed Description Call Center Representative Department: Patient Services Location: RCH Reports to...

Call Center Representative

Sacramento, CA (23 miles from El Dorado Hills, CA)
90+ days ago

Sacramento, CA (23 miles from El Dorado Hills, CA)
90+ days ago

Call Center Representative America's Dream HomeWorks, one of the fastest-growing names in the acrylic bath remodeling industry, is seeking a talented Call Center Representative to join our team in the...

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Demographic Data for El Dorado Hills, CA

Moving to El Dorado Hills, CA? Find some basic demographic data about El Dorado Hills, CA below.

Median Age

Average Household Income

Home Value vs Household Income in El Dorado Hills, CA

Local

National

Total Population

47,354

Number of Businesses

1,252

City Size

Medium

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Call Center Training

Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This course will help you improve your phone skills which will...

Effective Questioning for Call Handlers

How an organisation handles phone calls can have a direct impact on its success - a badly handled call can mean limited information that might affect service delivery, customer satisfaction and...

Salary for Call Center Representative Jobs in El Dorado Hills, CA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in El Dorado Hills, CA offer the following education background

High School or GED

32.8%

Bachelor's Degree

25.1%

Associate's Degree

17.1%

Vocational Degree or Certification

14.9%

Master's Degree

5.2%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in El Dorado Hills, CA

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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