Call Center Representative Jobs in East Irvine, CA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Client Relations Specialist - CA FMS
- Orange, CA (9 miles from East Irvine, CA)
- 18 hours ago
- Orange, CA (9 miles from East Irvine, CA)
- 18 hours ago
Maxim Healthcare is hiring for a Client Relations Specialist to work with clients, patients and active caregivers to monitor program participants ability to manage their care, and provide customer...
Care Center Representative (Call Center Representative Bilingual
- Irvine, CA (5 miles from East Irvine, CA)
- 19 hours ago
- Irvine, CA (5 miles from East Irvine, CA)
- 19 hours ago
Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative) to join our team....
Care Center Representative (Call Center Representative FT with Varied Schedule)
- Irvine, CA (5 miles from East Irvine, CA)
- 2 days ago
- Irvine, CA (5 miles from East Irvine, CA)
- 2 days ago
Care Center Representative (Call Center Representative) to join our team. Here at Mechanics Bank, we value connection, partnership, long term relationships and working together in person....
Part-Time Call Center Reps Needed HVAC Appointments (4hr Shifts)
- Fullerton, CA (15 miles from East Irvine, CA)
- 6 days ago
- Fullerton, CA (15 miles from East Irvine, CA)
- 6 days ago
Jamison Heating and Cooling Services is hiring part-time Call Center Representatives to schedule heating and air conditioning service appointments....
- Irvine, CA (5 miles from East Irvine, CA)
- 6 days ago
- Irvine, CA (5 miles from East Irvine, CA)
- 6 days ago
Client Relations Specialist ASG National Irvine, CA, US Hace 3 dias Quick Tipo de contrato A tiempo completo Quick Descripcion del trabajo Looking for a sales career where you control your income?...
Remote Work- Pomona, CA (22 miles from East Irvine, CA)
- 14 days ago
- Pomona, CA (22 miles from East Irvine, CA)
- 14 days ago
" The Call Center Representative is responsible for ensuring all incoming homeowner, lender, and third party calls, consistently receive professional, courteous, accurate and timely responses to inquiries...
- Anaheim, CA (16 miles from East Irvine, CA)
- 17 days ago
- Anaheim, CA (16 miles from East Irvine, CA)
- 17 days ago
Insight Global is currently seeking Customer Service Representatives to join a large healthcare provider in Anaheim, CA. In this role, you'll operate within a dynamic call center environment,...
BDC Administrator/Call Center Representative
- Tustin, CA (5 miles from East Irvine, CA)
- 19 days ago
- Tustin, CA (5 miles from East Irvine, CA)
- 19 days ago
Dealership: L0719 DCH Tustin Acura DCH Tustin Acura Now Hiring: BDC Administrator/Call Center Representative Have you been searching for an EXCITING Career that offers professional fulfilment and GROWTH...
PBX & Emergency Response Operator / Call Center - OC Hospital
- Irvine, CA (5 miles from East Irvine, CA)
- 19 days ago
- Irvine, CA (5 miles from East Irvine, CA)
- 19 days ago
Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope's...
- Chino, CA (20 miles from East Irvine, CA)
- 25 days ago
- Chino, CA (20 miles from East Irvine, CA)
- 25 days ago
Manage a large amount of Inbound calls, in a timely matter, while delivering great customer service. Assist scheduling customers with appointments for Airbag recalls and provide dealership...
Customer Service- Call Center Agent (Bilingual)
- Irvine, CA (5 miles from East Irvine, CA)
- 28 days ago
- Irvine, CA (5 miles from East Irvine, CA)
- 28 days ago
Customer Service- Call Center Agent (Bilingual) Capgemini Government Solutions View Employer's ProfileFOLLOW EMPLOYER Yesterday Dept of Homeland Security Unspecified Unspecified Business - Support...
Call Center Representative / Customer Service
- Stanton, CA (16 miles from East Irvine, CA)
- 30+ days ago
- Stanton, CA (16 miles from East Irvine, CA)
- 30+ days ago
Knowledge, Skill, and Experience Must have 1 year of call center experience....
Healthcare Call Center Representative
- Tustin, CA (5 miles from East Irvine, CA)
- 30+ days ago
- Tustin, CA (5 miles from East Irvine, CA)
- 30+ days ago
Job Title: Healthcare Call Center Representative Salary: $19-24 per hour DOE Location: Treehaven Openings: 2 Position Purpose: The Contact Center Representative at Families Together of Orange County...
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in East Irvine, CA
Highest Education Level
Call Center Representatives in East Irvine, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Energetic
- Technical Support
- Collections
- Microsoft Windows
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- English
- Spanish
- Policy Development
- Microsoft PowerPoint
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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