Call Center Representative Jobs in Castro Valley, CA

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-9 of 9 Jobs

Call Center Representative - Accounts Receivable

Concord, CA (15 miles from Castro Valley, CA)
1 day ago

Concord, CA (15 miles from Castro Valley, CA)
1 day ago

Accounts Receivable Representative Location: Concord, CA Pay Rate: $20/hr Full-Time, Onsite Temp-to-Hire Are you a detail-oriented problem solver who enjoys helping people and keeping finances in...

Care Center Representative (Call Center Representative FT with Varied Schedule)

Walnut Creek, CA (8 miles from Castro Valley, CA)
2 days ago

Walnut Creek, CA (8 miles from Castro Valley, CA)
2 days ago

Care Center Representative (Call Center Representative) to join our team. Here at Mechanics Bank, we value connection, partnership, long term relationships and working together in person....

Care Center Representative (Call Center Representative Bilingual

Walnut Creek, CA (8 miles from Castro Valley, CA)
2 days ago

Walnut Creek, CA (8 miles from Castro Valley, CA)
2 days ago

Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative) to join our team....

Client Relations Specialist

Mountain View, CA (23 miles from Castro Valley, CA)
8 days ago

Mountain View, CA (23 miles from Castro Valley, CA)
8 days ago

Client Relations Specialist ASG National Mountain View, CA, US 3 days ago Quick Job type Full-time Quick Job description Looking for a sales career where you control your income? Join our team as...

Remote Work

Call Center Operator

Pleasanton, CA (16 miles from Castro Valley, CA)
11 days ago

Pleasanton, CA (16 miles from Castro Valley, CA)
11 days ago

COMPANY DESCRIPTION: Axis Community Health, a nonprofit established in 1972, provides comprehensive healthcare services to over 15,000 individuals across all age groups in the Tri-Valley area. The...

Call Center Agent

San Francisco, CA (17 miles from Castro Valley, CA)
11 days ago

San Francisco, CA (17 miles from Castro Valley, CA)
11 days ago

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health...

Remote Work

Call Center - Call Center Agent

San Francisco, CA (16 miles from Castro Valley, CA)
11 days ago

San Francisco, CA (16 miles from Castro Valley, CA)
11 days ago

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health...

Remote Work

Customer Care Associate (French)

Alameda, CA (9 miles from Castro Valley, CA)
23 days ago

Alameda, CA (9 miles from Castro Valley, CA)
23 days ago

Customer Care Associate - French Fluency This is a hybrid (40% remote and 60% onsite) role in Brisbane, CA. To get the best candidate experience, please consider applying for a maximum of 3...

Call Center Rep / Pharmacy Tech Support (Remote-Friendly in the US)

Oakland, CA (5 miles from Castro Valley, CA)
23 days ago

Oakland, CA (5 miles from Castro Valley, CA)
23 days ago

We are excited to announce that currently we are looking for a 100% remote (work from homeWFH) contract **Pharmacy Support Call Center Representative** to join our team....

Remote Work

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Demographic Data for Castro Valley, CA

Moving to Castro Valley, CA? Find some basic demographic data about Castro Valley, CA below.

Median Age

Average Household Income

Home Value vs Household Income in Castro Valley, CA

Local

National

Total Population

61,408

Number of Businesses

1,062

City Size

Medium

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Call Center Training

Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This course will help you improve your phone skills which will...

Effective Questioning for Call Handlers

How an organisation handles phone calls can have a direct impact on its success - a badly handled call can mean limited information that might affect service delivery, customer satisfaction and...

Salary for Call Center Representative Jobs in Castro Valley, CA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Castro Valley, CA offer the following education background

High School or GED

32.8%

Bachelor's Degree

25.1%

Associate's Degree

17.2%

Vocational Degree or Certification

14.9%

Master's Degree

5.2%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Castro Valley, CA

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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