Call Center Representative Jobs in Alhambra, CA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Los Angeles, CA (10 miles from Alhambra, CA)
- 3 hours ago
- Los Angeles, CA (10 miles from Alhambra, CA)
- 3 hours ago
Overview Founded in 1887 Dignity Health - California Hospital Medical Center is a 392-bed acute care nonprofit hospital located in downtown Los Angeles. The hospital offers a full complement of...
Client Relations Specialist (Bilingual / Mandarin)
- Alhambra, CA
- 23 hours ago
- Alhambra, CA
- 23 hours ago
Client Relations Specialist (Bilingual / Mandarin) Job Id 536828 US CA City Alhambra Category Non-clinical Job Type Full Time Position Description: The Client Relations Specialist completes tasks...
- Brea, CA (18 miles from Alhambra, CA)
- 1 day ago
- Brea, CA (18 miles from Alhambra, CA)
- 1 day ago
Under the direction of the Supervisor, Call Center, the Call Center Rep supports the Call Center Team and internal departments by advocating on behalf of members, and helps them navigate through...
Call Center Specialist - Work From Home
- South Gate, CA (10 miles from Alhambra, CA)
- 3 days ago
- South Gate, CA (10 miles from Alhambra, CA)
- 3 days ago
FT Call Center Specialist - Work From Home [Customer Service / Remote] - Anywhere in U.S. / $21.91 per hour / Medical, dental & vision / 401K / PTO / Multiple positions available - As a Call...
Remote Work- Pomona, CA (19 miles from Alhambra, CA)
- 7 days ago
- Pomona, CA (19 miles from Alhambra, CA)
- 7 days ago
" The Call Center Representative is responsible for ensuring all incoming homeowner, lender, and third party calls, consistently receive professional, courteous, accurate and timely responses to inquiries...
Family Care Coordinator (Call Center Representative)
- Azusa, CA (13 miles from Alhambra, CA)
- 7 days ago
- Azusa, CA (13 miles from Alhambra, CA)
- 7 days ago
Experience: 6 plus months of experience in telemarketing, help desk/troubleshooting, phone counseling, customer services call center experience, or experience in a eye/tissue/organ OPO....
- Anaheim, CA (19 miles from Alhambra, CA)
- 14 days ago
- Anaheim, CA (19 miles from Alhambra, CA)
- 14 days ago
Call Center Representative Pay Range: $20 - $25 / Hour Schedule: 8:00 am - 5:00 pm M-F Location: Anaheim Duties and Responsibilities: Take customer calls and provide accurate, satisfactory answers to...
Call Center Representative (PSR)
- Los Angeles, CA (10 miles from Alhambra, CA)
- 15 days ago
- Los Angeles, CA (10 miles from Alhambra, CA)
- 15 days ago
-Experience verifying insurances -Basic experience with Excel and standard workbooks -HS Diploma -2+ years healthcare call center experience (with an average call time of 5 minutes or less on calls)...
- San Fernando, CA (21 miles from Alhambra, CA)
- 15 days ago
- San Fernando, CA (21 miles from Alhambra, CA)
- 15 days ago
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
Position Description: The Client Relations Specialist completes tasks under the direction of the Account Manager for Employer of Record programs in CA. The Client Relations Specialist monitors...
Call Center Representative / Customer Service
- Stanton, CA (21 miles from Alhambra, CA)
- 18 days ago
- Stanton, CA (21 miles from Alhambra, CA)
- 18 days ago
Knowledge, Skill, and Experience Must have 1 year of call center experience....
- Los Angeles, CA (10 miles from Alhambra, CA)
- 22 days ago
- Los Angeles, CA (10 miles from Alhambra, CA)
- 22 days ago
biotech and healthcare industry, is seeking a Call Center Representative for a 36 month on-site assignment in El Segundo, CA....
- Anaheim, CA (19 miles from Alhambra, CA)
- 26 days ago
- Anaheim, CA (19 miles from Alhambra, CA)
- 26 days ago
Insight Global is currently seeking Customer Service Representatives to join a large healthcare provider in Anaheim, CA. In this role, you'll operate within a dynamic call center environment,...
Call Center Agent (Hiring Immediately)
- San Fernando, CA (21 miles from Alhambra, CA)
- 27 days ago
- San Fernando, CA (21 miles from Alhambra, CA)
- 27 days ago
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
- Irwindale, CA (13 miles from Alhambra, CA)
- 27 days ago
- Irwindale, CA (13 miles from Alhambra, CA)
- 27 days ago
Call Center Representative Medical Affairs Irwindale, CA, US Pay Rate Low: 19 | Pay Rate High: 20 We are currently seeking a Call Center Representative for our client, a renowned leader in cancer research...
Demographic Data for Alhambra, CA
Moving to Alhambra, CA? Find some basic demographic data about Alhambra, CA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Alhambra, CA
Highest Education Level
Call Center Representatives in Alhambra, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Courteous
- Complaint Resolution
- Inside Sales
- Resolution
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Administrative Skills
- Collections
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Punctual
- Verbal Communication
- Microsoft Outlook
- Driving
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »