Call Center Representative Jobs in Maumelle, AR
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Customer Service Professional (Monday
- Little Rock, AR (10 miles from Maumelle, AR)
- 11 hours ago
- Little Rock, AR (10 miles from Maumelle, AR)
- 11 hours ago
Call Center Customer Service Professional (Monday- at USAble Life in Little Rock, Arkansas, United States Job Description Description Please note: You must complete the pre-employment assessment...
- Little Rock, AR (10 miles from Maumelle, AR)
- 3 days ago
- Little Rock, AR (10 miles from Maumelle, AR)
- 3 days ago
Pearl Interactive Network is seeking Seasonal Contact Center Agents (CCAs) to Join Our Talent Community in preparation for future disaster relief efforts.** The **Seasonal Contact Center Agent**...
Call Center Representative - Conway, AR
- Conway, AR (14 miles from Maumelle, AR)
- 30+ days ago
- Conway, AR (14 miles from Maumelle, AR)
- 30+ days ago
center operations Experience working in health and human services....
- Little Rock, AR (10 miles from Maumelle, AR)
- 30+ days ago
- Little Rock, AR (10 miles from Maumelle, AR)
- 30+ days ago
Call Center Agent Arkansas Federal Credit Union - 3.4 Little Rock, AR Job Details Full-time Estimated: $33.4K - $43K a year 7 hours ago Benefits Paid holidays Disability insurance Health insurance...
CALL CENTER REPRESENTATIVE (CONTRACT) Staffing Now Conway
- Conway, AR (14 miles from Maumelle, AR)
- 30+ days ago
- Conway, AR (14 miles from Maumelle, AR)
- 30+ days ago
CALL CENTER REPRESENTATIVE (CONTRACT) Staffing Now Conway, AR (Onsite) Contractor Job Details Customer Service Representative - CAT FNOL (Contract, Remote) Location: Remote Pay: $20/hr Type: Contract...
Remote Call Center Representative
- Little Rock AFB, AR (14 miles from Maumelle, AR)
- 45+ days ago
- Little Rock AFB, AR (14 miles from Maumelle, AR)
- 45+ days ago
We are seeking a dedicated and customer-focused Call Center Representative to join our team....
Remote WorkCall Center Representative - Conway, AR
- Conway, AR (14 miles from Maumelle, AR)
- 60+ days ago
- Conway, AR (14 miles from Maumelle, AR)
- 60+ days ago
Summary As a Call Center Representative - Conway, AR at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members...
Demographic Data for Maumelle, AR
Moving to Maumelle, AR? Find some basic demographic data about Maumelle, AR below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Maumelle, AR
Highest Education Level
Call Center Representatives in Maumelle, AR offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Data Entry
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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