Call Center Representative Jobs in Gardendale, AL
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Treasury Management Client Support Specialist II
- Hoover, AL (20 miles from Gardendale, AL)
- 3 days ago
- Hoover, AL (20 miles from Gardendale, AL)
- 3 days ago
Cadence Bank: A distinctive beat. A unique rhythm. A synchronized harmony. Cadence Bank strives to innovate by promoting fresh ideas, making technology accessible, and combining high tech with...
- Birmingham, AL (12 miles from Gardendale, AL)
- 5 days ago
- Birmingham, AL (12 miles from Gardendale, AL)
- 5 days ago
Description Christ Health Center is seeking a compassionate and detail-oriented Call Center Representative to join our team....
- Birmingham, AL (13 miles from Gardendale, AL)
- 6 days ago
- Birmingham, AL (13 miles from Gardendale, AL)
- 6 days ago
Looking for a role where your people skills can make a real impact? Join our client's team as a Contract Call Center Agent, helping federal employees navigate their benefits with confidence and...
- Birmingham, AL (13 miles from Gardendale, AL)
- 11 days ago
- Birmingham, AL (13 miles from Gardendale, AL)
- 11 days ago
Role: To assist members and potential members with their telephone requests; explains services, responds to problems, and directs phone calls to the appropriate area. Essential Functions &...
Medical Call Center Representative
- Mountain Brook, AL (16 miles from Gardendale, AL)
- 27 days ago
- Mountain Brook, AL (16 miles from Gardendale, AL)
- 27 days ago
identify several Call Center Representatives....
- Birmingham, AL (13 miles from Gardendale, AL)
- 29 days ago
- Birmingham, AL (13 miles from Gardendale, AL)
- 29 days ago
Contact Center Representative Legacy Community Federal Credit Union - 3.5 Birmingham, AL Job Details Full-time Estimated: $33.8K - $41K a year 11 hours ago Benefits Paid holidays Disability...
Patient Encounter Specialist - Call Center University of Alabama, Birmingham
- Birmingham, AL (13 miles from Gardendale, AL)
- 30+ days ago
- Birmingham, AL (13 miles from Gardendale, AL)
- 30+ days ago
Reports to the Operations Manager. Under general supervision and according to established policies and procedures, to accurately and efficiently triage the telephone calls received from patients,...
Customer Care Associate - Vulcan
- Hoover, AL (20 miles from Gardendale, AL)
- 45+ days ago
- Hoover, AL (20 miles from Gardendale, AL)
- 45+ days ago
The Customer Care Associate is responsible for all customer account maintenance activities as related to new customer account set-ups and changes to existing customer accounts. The Customer Care...
Demographic Data for Gardendale, AL
Moving to Gardendale, AL? Find some basic demographic data about Gardendale, AL below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Gardendale, AL
Highest Education Level
Call Center Representatives in Gardendale, AL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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