Call Center Manager Jobs in Franklin, TN
A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.
Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.
Lee Company offers complete facility solutions services of HVAC, plumbing, electrical, and preventative maintenance for commercial facilities throughout Tennessee, Alabama, and Kentucky. Our...
In PersonCall Center Team Lead, Member Services - Archimedes SPBM
- Navitus Health Solutions
- Brentwood, TN (14 miles from Franklin, TN)
- 14 days ago
- Brentwood, TN (14 miles from Franklin, TN)
- 14 days ago
Ticket Management Qualifications Education, Experience, Skills: 3+ years call center experience preferable 1+ years of experience in Healthcare or Pharmacy Services (Excluding Home Healthcare) 1+ years...
In PersonCall Center Supervisor Insurance Operations
- DXC Technology
- Nashville, TN (22 miles from Franklin, TN)
- 30+ days ago
- Nashville, TN (22 miles from Franklin, TN)
- 30+ days ago
Job Description: About DXC Technology DXC Technology (NYSE: DXC) helps global organizations run mission-critical systems while modernizing IT, optimizing data architectures, and ensuring security...
RemoteRetail Customer Experience Supervisor PT - Opry Mills
- The TJX Companies, Inc.
- Nashville, TN (22 miles from Franklin, TN)
- 60+ days ago
- Nashville, TN (22 miles from Franklin, TN)
- 60+ days ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and...
In Person Part TimeRetail Customer Experience Supervisor FT - Opry Mills
- TJX
- Nashville, TN (22 miles from Franklin, TN)
- 90+ days ago
- Nashville, TN (22 miles from Franklin, TN)
- 90+ days ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
In PersonCall Center Supervisor - Nashville, TN
- Maximus
- Nashville, TN (22 miles from Franklin, TN)
- 90+ days ago
- Nashville, TN (22 miles from Franklin, TN)
- 90+ days ago
Essential Duties and Responsibilities: - Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed...
In PersonCustomer Experience Supervisor I - Cool Sprgs Galleria
- JC Penney
- Franklin, TN
- 90+ days ago
- Franklin, TN
- 90+ days ago
General Description: As the Customer Experience Supervisor I - You are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer service,...
In PersonDemographic Data for Franklin, TN
Moving to Franklin, TN? Find some basic demographic data about Franklin, TN below.
Call Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs in Franklin, TN
Highest Education Level
Call Center Managers in Franklin, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Talent Development
- Retail Management
- Call Monitoring
- One Call Resolution
- Call Center Experience
- Service Sales
- Inbound
- Escalation Management
- Call Center Management
- Workforce Management
- New Hire Training
- Resolution
- Courteous
- Financial Services
- Point-of-Sale System
- Problem Resolution
- Merchandising
- Telecom
- Calendar Management
- Performance Management
- People Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Referrals
- Staffing
- Retail
- Decision Making
- Military Background
- Listening
- Events
- Driving
- Coaching
- Quality Assurance
- Mentoring
- Spanish
- Policy Development
- Reporting
- Critical Thinking
- Multitasking
- Collaboration
- Sales
- Microsoft Office
- Staff Supervision
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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