Call Center Manager Jobs in Jersey City, NJ
A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.
Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.
- New Hyde Park, NY (20 miles from Jersey City, NJ)
- 1 day ago
- New Hyde Park, NY (20 miles from Jersey City, NJ)
- 1 day ago
Client: Legal Firm/Law Practice Role: Temporary Call Center Manager - *Could go permanent based on performance* Pay Rate: $24-26/hr Location: New Hyde Park, NY - *5 days a week onsite* Responsibilities...
- New Hyde Park, NY (20 miles from Jersey City, NJ)
- 6 days ago
- New Hyde Park, NY (20 miles from Jersey City, NJ)
- 6 days ago
Client: Legal Firm/Law Practice Role: Temporary Call Center Manager - *Could go permanent based on performance* Pay Rate: $24-26/hr Location: New Hyde Park, NY - *5 days a week onsite* Responsibilities...
Contact Center Operations Manager
- New York, NY (4 miles from Jersey City, NJ)
- 6 days ago
- New York, NY (4 miles from Jersey City, NJ)
- 6 days ago
At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and...
Customer Service Team Leader Christian Dior Perfumes - 4.0 Jersey City, NJ Job Details Full-time $70,000 - $80,000 a year 23 hours ago Benefits Leadership training provided Qualifications Customer...
Patient Call Center Coordinator
- Garden City, NY (23 miles from Jersey City, NJ)
- 14 days ago
- Garden City, NY (23 miles from Jersey City, NJ)
- 14 days ago
PATIENT CALL CENTER COORDINATOR WHO WE’RE LOOKING FOR Spectrum Vision Partners (“SVP”) and OCLI Vision (“OCLI”) work together to provide world class eye care to our patients to improve lives. SVP,...
Retail Customer Experience Manager PT
- New York, NY (4 miles from Jersey City, NJ)
- 16 days ago
- New York, NY (4 miles from Jersey City, NJ)
- 16 days ago
Store - LI-MASSAPEQUA, NY Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Arverne, NY (17 miles from Jersey City, NJ)
- 21 days ago
- Arverne, NY (17 miles from Jersey City, NJ)
- 21 days ago
Coordinates appointment reminders calls....
Outbound Patient Call Center Coordinator
- Garden City, NY (23 miles from Jersey City, NJ)
- 22 days ago
- Garden City, NY (23 miles from Jersey City, NJ)
- 22 days ago
Outbound Patient Call Center WHO WE’RE LOOKING FOR Spectrum Vision Partners (“SVP”) and OCLI Vision (“OCLI”) work together to provide world class eye care to our patients to improve lives. SVP,...
- Queens Village, NY (17 miles from Jersey City, NJ)
- 30+ days ago
- Queens Village, NY (17 miles from Jersey City, NJ)
- 30+ days ago
The NYC Department of Environmental Protection (DEP) enriches the environment and protects public health for all New Yorkers by providing 1.1 billion gallons of high quality drinking water,...
Customer Experience Supervisor
- New York, NY (4 miles from Jersey City, NJ)
- 30+ days ago
- New York, NY (4 miles from Jersey City, NJ)
- 30+ days ago
The New York City Taxi and Limousine Commission (TLC) is the City agency responsible for oversight of the for-hire vehicle industries in New York City, including the drivers and owners of yellow...
Customer Experience Supervisor
- New York City, NY (3 miles from Jersey City, NJ)
- 90+ days ago
- New York City, NY (3 miles from Jersey City, NJ)
- 90+ days ago
The New York City Taxi and Limousine Commission (TLC) is the City agency responsible for oversight of the for-hire vehicle industries in New York City, including the drivers and owners of yellow...
Demographic Data for Jersey City, NJ
Moving to Jersey City, NJ? Find some basic demographic data about Jersey City, NJ below.
Call Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs in Jersey City, NJ
Highest Education Level
Call Center Managers in Jersey City, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Talent Development
- Retail Management
- Registered/Certified Veterinary Technician
- Disciplinary Action
- One Call Resolution
- Call Monitoring
- Call Center Experience
- Inbound
- Service Standards
- Service Sales
- Call Center Management
- Expediting
- Workforce Management
- Courteous
- Point-of-Sale System
- Resolution
- Claims
- Customer Satisfaction
- Performance Management
- Accounts Receivable
- Merchandising
- Liaison
- People Management
- Referrals
- General Office Duties
- Telephone Skills
- Staffing
- Listening
- Retail
- High School Diploma
- Military Background
- Implementation
- Verbal Communication
- Driving
- Investigation
- Typing
- Collaboration
- Coaching
- Documentation
- Employee Development
- Multitasking
- Sales
- Microsoft PowerPoint
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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