Call Center Manager Jobs in Lynnfield, MA
A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.
Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.
- Beverly, MA (9 miles from Lynnfield, MA)
- 1 day ago
- Beverly, MA (9 miles from Lynnfield, MA)
- 1 day ago
About HealthQ: Established in 1971, HealthQ is a non-profit organization providing sexual and reproductive health. HealthQ's mission is to provide exceptional reproductive and sexual health care...
Customer Experience Supervisor
- Wakefield, MA (3 miles from Lynnfield, MA)
- 11 days ago
- Wakefield, MA (3 miles from Lynnfield, MA)
- 11 days ago
Customer Experience Supervisor Opportunity Summary: Customer Experience Supervisor is responsible for assisting in the operation of managing a profitable service department through productive...
Practice Access Coordinator/Call center position
- Boston, MA (12 miles from Lynnfield, MA)
- 14 days ago
- Boston, MA (12 miles from Lynnfield, MA)
- 14 days ago
Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems...
Customer Service Team Leader (Front End Support Manager)
- Lynnfield, MA
- 18 days ago
- Lynnfield, MA
- 18 days ago
Provides overall leadership to the Store Support team. Responsible for all aspects of daily operations including cash management, expense control, buying, merchandising, labor, regulatory...
Contact Center Supervisor - Senior
- Boston, MA (12 miles from Lynnfield, MA)
- 18 days ago
- Boston, MA (12 miles from Lynnfield, MA)
- 18 days ago
Responsible for supervising direct reports who provide assistance, services, resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee Assistance Programs (EAP) and...
Contact Center Supervisor - Journeyman
- Boston, MA (12 miles from Lynnfield, MA)
- 30+ days ago
- Boston, MA (12 miles from Lynnfield, MA)
- 30+ days ago
Responsible for supervising direct reports who provide assistance, services, resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee Assistance Programs (EAP) and...
Contact Center Supervisor - Senior (Bilingual)
- Boston, MA (12 miles from Lynnfield, MA)
- 30+ days ago
- Boston, MA (12 miles from Lynnfield, MA)
- 30+ days ago
Responsible for supervising direct reports who provide assistance, services, resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee Assistance Programs (EAP) and...
Customer Experience Supervisor- Part Time
- Woburn, MA (7 miles from Lynnfield, MA)
- 30+ days ago
- Woburn, MA (7 miles from Lynnfield, MA)
- 30+ days ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Customer Experience Supervisor
- Woburn, MA (7 miles from Lynnfield, MA)
- 30+ days ago
- Woburn, MA (7 miles from Lynnfield, MA)
- 30+ days ago
TJX Companies At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Call Center Team Lead Level III
- Dorchester, MA (16 miles from Lynnfield, MA)
- 90+ days ago
- Dorchester, MA (16 miles from Lynnfield, MA)
- 90+ days ago
Position Title: Call Center Team Lead Level III Department: Call Center Supervisor: Call Center Supervisor Status/Hours per week: Non-exempt / 40 hours Primary Function: Provide exceptional and...
Demographic Data for Lynnfield, MA
Moving to Lynnfield, MA? Find some basic demographic data about Lynnfield, MA below.
Call Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs in Lynnfield, MA
Highest Education Level
Call Center Managers in Lynnfield, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Talent Development
- One Call Resolution
- Call Monitoring
- Call Center Experience
- Inbound
- Service Sales
- Service Standards
- New Hire Training
- Call Center Management
- Expediting
- Workforce Management
- Courteous
- Resolution
- Point-of-Sale System
- Claims
- Customer Satisfaction
- Performance Management
- Team Leading
- People Management
- Liaison
- Merchandising
- Accounts Receivable
- Referrals
- General Office Duties
- Telephone Skills
- Staffing
- Listening
- Retail
- High School Diploma
- Military Background
- Implementation
- Driving
- Investigation
- Typing
- Verbal Communication
- Employee Development
- Collaboration
- Documentation
- Coaching
- Multitasking
- Inventory Management
- Policy Development
- Microsoft PowerPoint
- Sales
- Microsoft Office
- Team Building
- Microsoft Excel
- Time Management
- Teamwork
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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