Call Center Manager Jobs in Lynnfield, MA
A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.
Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.
Customer Service Team Leader (Front End Support Manager)
- Lynnfield, MA
- 4 days ago
- Lynnfield, MA
- 4 days ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
- Salem, MA (6 miles from Lynnfield, MA)
- 7 days ago
- Salem, MA (6 miles from Lynnfield, MA)
- 7 days ago
Job Listing ID: 4326536 Job Title: Sr Call Center Coord Application Deadline: Open Until FilledJob Location: Salem Date Posted: 08/09/2025Hours Worked Per Week: Not Provided Shift: Not Provided...
Call Center Coordinator - School of Dental Medicine
- Boston, MA (12 miles from Lynnfield, MA)
- 13 days ago
- Boston, MA (12 miles from Lynnfield, MA)
- 13 days ago
Prior customer service or call center experience. Proficient computer and typing skills. Excellent verbal and communication skills....
Remote WorkCustomer Experience Supervisor- Part Time
- Woburn, MA (7 miles from Lynnfield, MA)
- 60+ days ago
- Woburn, MA (7 miles from Lynnfield, MA)
- 60+ days ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Customer Experience Supervisor
- Woburn, MA (7 miles from Lynnfield, MA)
- 60+ days ago
- Woburn, MA (7 miles from Lynnfield, MA)
- 60+ days ago
TJX Companies At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Call Center Team Lead Level III
- Dorchester, MA (16 miles from Lynnfield, MA)
- 90+ days ago
- Dorchester, MA (16 miles from Lynnfield, MA)
- 90+ days ago
Position Title: Call Center Team Lead Level III Department: Call Center Supervisor: Call Center Supervisor Status/Hours per week: Non-exempt / 40 hours Primary Function: Provide exceptional and...
Demographic Data for Lynnfield, MA
Moving to Lynnfield, MA? Find some basic demographic data about Lynnfield, MA below.
Call Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs in Lynnfield, MA
Highest Education Level
Call Center Managers in Lynnfield, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Talent Development
- Retail Management
- Call Monitoring
- One Call Resolution
- Call Center Experience
- Inbound
- Escalation Management
- Service Standards
- Service Sales
- New Hire Training
- Call Center Management
- Expediting
- Workforce Management
- Courteous
- Resolution
- Point-of-Sale System
- Claims
- Customer Satisfaction
- Team Leading
- Performance Management
- People Management
- Calendar Management
- Problem Resolution
- Merchandising
- Accounts Receivable
- Cashier Skills
- Referrals
- Collections
- Staffing
- Listening
- Retail
- Decision Making
- High School Diploma
- Military Background
- Telephone Skills
- Customer Relationship Management
- Driving
- Coaching
- Mentoring
- Investigation
- Critical Thinking
- Collaboration
- Multitasking
- Policy Development
- Team Building
- Problem Solving
- Sales
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Manager Related Career Advice Articles
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »