Call Center Manager Jobs in Oak Brook, IL
A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.
Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Call Center Manager - Benefit Payments
- Chicago, IL (15 miles from Oak Brook, IL)
- 6 days ago
- Chicago, IL (15 miles from Oak Brook, IL)
- 6 days ago
Experience : Call Center Management experience is required and College/ University degree is preferred. Related Industry qualification / or studying towards, is preferred....
Director, Call Center Technology & Operations Director, Call Center Technology & Operations
- Chicago, IL (15 miles from Oak Brook, IL)
- 12 days ago
- Chicago, IL (15 miles from Oak Brook, IL)
- 12 days ago
Director, Call Center Technology & Operations CCC Intelligent Solutions 2.6 ( ) Chicago, IL (Remote) Why you should apply for a job to CCC Intelligent Solutions : 60% say women are treated fairly...
Remote WorkCustomer Experience Supervisor Part Time-Now Hiring
- South Elgin, IL (23 miles from Oak Brook, IL)
- 16 days ago
- South Elgin, IL (23 miles from Oak Brook, IL)
- 16 days ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Call Center Supervisor, Payment Operations (Hybrid)
- Chicago, IL (15 miles from Oak Brook, IL)
- 30+ days ago
- Chicago, IL (15 miles from Oak Brook, IL)
- 30+ days ago
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. #BI-Hybrid #LI-Hybrid...
Remote WorkProgram Manager - Call Center Data Collection
- Chicago, IL (15 miles from Oak Brook, IL)
- 60+ days ago
- Chicago, IL (15 miles from Oak Brook, IL)
- 60+ days ago
Program Manager - Call Center Data Collection Program Chicago, Illinois Description Manhattan Strategy Group (MSG), a leading management consulting firm, is seeking a dynamic and experienced...
- Chicago, IL (15 miles from Oak Brook, IL)
- 90+ days ago
- Chicago, IL (15 miles from Oak Brook, IL)
- 90+ days ago
THE SALVATION ARMY NORTH & CENTRAL ILLINOIS DIVISION Emergency Homeless Assessment and Referral Center POSITION DESCRIPTION POSITION TITLE : Call Center Supervisor LOCATION/DEPT : Mobile Outreach...
Demographic Data for Oak Brook, IL
Moving to Oak Brook, IL? Find some basic demographic data about Oak Brook, IL below.
Call Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs in Oak Brook, IL
Highest Education Level
Call Center Managers in Oak Brook, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Talent Development
- Retail Management
- Call Monitoring
- One Call Resolution
- Call Center Experience
- Inbound
- Escalation Management
- Service Standards
- Service Sales
- New Hire Training
- Call Center Management
- Expediting
- Workforce Management
- Courteous
- Resolution
- Point-of-Sale System
- Claims
- Customer Satisfaction
- Team Leading
- Performance Management
- People Management
- Calendar Management
- Problem Resolution
- Merchandising
- Accounts Receivable
- Cashier Skills
- Referrals
- Collections
- Staffing
- Listening
- Retail
- Decision Making
- High School Diploma
- Military Background
- Telephone Skills
- Customer Relationship Management
- Driving
- Coaching
- Mentoring
- Investigation
- Critical Thinking
- Collaboration
- Multitasking
- Policy Development
- Team Building
- Problem Solving
- Sales
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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