Call Center Manager Jobs in Washington, DC
A Call Center Manager is a key figure in the customer service industry, responsible for overseeing and managing the daily operations of a call center. They ensure proper functioning of all call center operations, monitor employee performance, develop and implement policies, handle escalated customer service issues, and drive the achievement of customer service targets. In addition, they are responsible for hiring and training new staff, managing budgets, tracking call center metrics, and ensuring compliance with industry regulations and company policies. They play a pivotal role in maintaining customer satisfaction and loyalty by providing excellent customer service and resolving customer complaints effectively.
Important skills for a Call Center Manager to possess include excellent communication skills, both verbal and written, strong leadership and management skills, decision-making skills, problem-solving abilities, and proficiency in relevant computer software. Certifications such as Certified Call Center Manager (e.g., by ICMI) or other relevant qualifications in business administration can be advantageous. Prior to becoming a Call Center Manager, a person may have roles such as Customer Service Representative, Call Center Supervisor, or Team Lead within a call center setting. These roles provide the necessary experience in handling customer queries, managing teams, and understanding the workings of call center operations.
- Alexandria, VA (5 miles from Washington, DC)
- 6 days ago
- Alexandria, VA (5 miles from Washington, DC)
- 6 days ago
Client Success Manager | Onsite in Alexandria, VA | Pay: 80k - 85k/yr | 6-month contract-to-hire Job Description We are seeking a highly motivated and experienced Customer Service Manager to lead...
Project Manager - Call Center (Bethesda,MD)
- Bethesda, MD (6 miles from Washington, DC)
- 15 days ago
- Bethesda, MD (6 miles from Washington, DC)
- 15 days ago
Ivyhill is a seeking a Project Manager for a location in Bethesda,MD. The qualified Project Manager (PM) will The Project Manager (PM) is responsible for leading and overseeing all program...
Contact Center Supervisor - Senior (Bilingual)
- Washington, DC
- 26 days ago
- Washington, DC
- 26 days ago
Responsible for supervising direct reports who provide assistance, services, resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee Assistance Programs (EAP) and...
Responsible for supervising direct reports who provide assistance, services, resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee Assistance Programs (EAP) and...
Program Manager - Call Center Data Collection Program Washington, DC Description Manhattan Strategy Group (MSG), a leading management consulting firm, is seeking a dynamic and experienced Program...
- Arlington, VA (3 miles from Washington, DC)
- 30+ days ago
- Arlington, VA (3 miles from Washington, DC)
- 30+ days ago
Contact Center Supervisor Job Employer Name:SpiderID: 13946663 Location: Arlington, VirginiaDate Posted: 2/18/2025 Wage: NegotiableCategory: Information Technology Job Code: 1444 Job Description:...
Customer Service/Call Center Manager
- Alexandria, VA (5 miles from Washington, DC)
- 45+ days ago
- Alexandria, VA (5 miles from Washington, DC)
- 45+ days ago
. -5 years call center experience -2 years min call center management experience -5 years MS Office experience -Excellent verbal and written communication experience...
Operations Manager, Call Center
- Arlington, VA (3 miles from Washington, DC)
- 45+ days ago
- Arlington, VA (3 miles from Washington, DC)
- 45+ days ago
Operations Manager The Operations Manager reports directly to the General Manager in fulfilling daily operations including but not limited to route supervision, staff and operator supervision,...
Call Center Supervisor/Team Lead
- Annapolis Junction, MD (20 miles from Washington, DC)
- 90+ days ago
- Annapolis Junction, MD (20 miles from Washington, DC)
- 90+ days ago
Systems Integration, Inc. (SII) is a leading provider of turnkey contact center infrastructure solutions and IT services. With decades of combined experience in IT and systems integration, we have...
Demographic Data for Washington, DC
Moving to Washington, DC? Find some basic demographic data about Washington, DC below.
Call Center Manager Online Courses and Training Opportunities
Salary for Call Center Manager Jobs in Washington, DC
Highest Education Level
Call Center Managers in Washington, DC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Manager position
- Talent Development
- Retail Management
- One Call Resolution
- Call Monitoring
- Call Center Experience
- Inbound
- Service Sales
- Service Standards
- Call Center Management
- Expediting
- Workforce Management
- Courteous
- Resolution
- Point-of-Sale System
- Claims
- Customer Satisfaction
- Performance Management
- Team Leading
- People Management
- Liaison
- Merchandising
- Accounts Receivable
- Referrals
- General Office Duties
- Telephone Skills
- Staffing
- Listening
- Retail
- High School Diploma
- Implementation
- Military Background
- Driving
- Investigation
- Typing
- Verbal Communication
- Employee Development
- Mentoring
- Collaboration
- Documentation
- Coaching
- Multitasking
- Inventory Management
- Microsoft PowerPoint
- Policy Development
- Sales
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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