Customer Service Representative Jobs in Maryland, NY
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Licensed Associate Gold Customer Service Representative
- Liberty Mutual Insurance
- Maryland, NY
- 2 hours ago
- Liberty Mutual Insurance
- Maryland, NY
- 2 hours ago
We support our customers 24 hours a day/7 day a week/365 days a year, so our customer service representatives must be flexible to work within the hours of operation, plus weekends and holidays....
Remote Work
Associate Gold Customer Service Representative
- Liberty Mutual Insurance
- Maryland, NY
- 19 hours ago
- Liberty Mutual Insurance
- Maryland, NY
- 19 hours ago
We support our customers 24 hours a day/7 day a week/365 days a year, so our customer service representatives must be flexible to work within the hours of operation, plus weekends and holidays....
Remote Work- New Berlin, NY (20 miles from Maryland, NY)
- 6 days ago
- New Berlin, NY (20 miles from Maryland, NY)
- 6 days ago
Maintain departmental standards for one call resolutions and minimal calls to voicemail. Responsible for prompt courteous customer service including accurate order entry....
Pharmacy Customer Service Associate
- Oneonta, NY (6 miles from Maryland, NY)
- 8 days ago
- Oneonta, NY (6 miles from Maryland, NY)
- 8 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Retail Customer Service Associate Part Time
- Oneonta, NY (6 miles from Maryland, NY)
- 21 days ago
- Oneonta, NY (6 miles from Maryland, NY)
- 21 days ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
- Oneonta, NY (6 miles from Maryland, NY)
- 90+ days ago
- Oneonta, NY (6 miles from Maryland, NY)
- 90+ days ago
Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates...
Demographic Data for Maryland, NY
Moving to Maryland, NY? Find some basic demographic data about Maryland, NY below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Maryland, NY
Highest Education Level
Customer Service Representatives in Maryland, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Wholesale
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- First In, First Out
- Payment Processing
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Sales Leadership
- Courteous
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Claims
- Inbound/Outbound Calling
- Problem Resolution
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Customer Relations
- Friendliness
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Policy Development
- English
- Multitasking
- Spanish
- Inventory Management
- Microsoft Office
- Problem Solving
- Sales
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
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