Customer Service Representative II

Customer Service Representative II

CRG is seeking a Customer Service Representative II for a client in the transportation and logistics industry. This role is responsible for supporting customers, business partners, and drivers while ensuring delivery issues and customer concerns are resolved quickly and professionally.

Schedule: Monday-Saturday, 10:00 AM - 6:00 PM

Pay: $18.00/hour

Type: Indefinite Contract

Responsibilities

• Assist customers and business partners via phone and email
• Resolve customer issues and complaints in a professional manner
• Monitor delivery routes and shipment updates
• Process delivery changes and cancellations
• Scan and verify haul-away documentation
• Diagnose and resolve service-related issues
• Maintain accurate records and communication updates

Qualifications

• 1+ year of customer service or call center experience
• Experience handling high-volume phone and email communication
• Proficiency with Microsoft Office, including Word, Excel, and Outlook
• Strong organizational and multitasking skills
• Ability to work in a fast-paced environment and handle customer concerns professionally

Preferred Qualifications

• High school diploma or GED
• Experience in transportation, logistics, or supply chain environments
• Bilingual English/Spanish
• Experience using business-related software applications
• Strong problem-solving and communication skills

Category Code: JN003

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