CUSTOMER SERVICE REPRESENTATIVE II (B2B Order Management + Account Ownership)

Our Mission in Customer Service To deliver excellence at every customer touchpoint, supporting Marco's promise to be a trusted and caring partner in every project we build. What You'll Own Manage the full order lifecycle from PO to delivery Enter orders accurately (pricing, lead times, item details) Serve as the primary customer contact and resolve issues Prepare quotes and freight estimates Partner with sales and operations to drive outcomes Maintain CRM updates and accurate customer records Day in the Life Review priorities and incoming orders as assigned Process orders and coordinate internally Support customers and sales partners Work on quotes and problem resolution Follow-ups and system updates What You Bring 5+ years of customer service experience B2B experience, preferably at a manufacturing company Strong organizational skills and attention to detail Excellent communication and an ownership mindset Microsoft 365 + ERP (Macola preferred) + CRM (Monday.com preferred) Strong business references that speak to reliability, ownership, and performance Benefits Competitive hourly pay Performance-based growth PTO, health, dental, and vision 401(k) with company match Overtime opportunities Pay $20-$25/hour (based on experience, performance & attitude) Most candidates start in the $20-$23 range, with top performers advancing quickly into the upper end of the band Marco Company is an Equal Employment Opportunity (EEO) employer. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.