Customer Service Representative Jobs in Smithsburg, MD

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 56 Jobs

Member Service Representative

  • Greencastle, PA (14 miles from Smithsburg, MD)
  • 1 day ago
  • Greencastle, PA (14 miles from Smithsburg, MD)
  • 1 day ago

PA Member Service Representative Greencastle, PA Corning Credit Union is seeking full-time Member Service Representatives to join our team in the Greencastle, PA market. Corning Credit Union (CCU)...

Customer Service Representative

  • Boonsboro, MD (10 miles from Smithsburg, MD)
  • 2 days ago
  • Boonsboro, MD (10 miles from Smithsburg, MD)
  • 2 days ago

$16.50/hr Part Time Temporary Customer Service Rep - M-F 8AM-12PM (Boonsboro, MD) hiring a Customer Service Representative to support a busy service office in Boonsboro, MD....

Client Service Specialist - Personal Lines

  • Frederick, MD (17 miles from Smithsburg, MD)
  • 3 days ago
  • Frederick, MD (17 miles from Smithsburg, MD)
  • 3 days ago

WHO WE ARE Relation Insurance is a leading, innovative company with a strong commitment to excellence and a passion for delivering cutting-edge solutions to our clients. As a key player in the...

Pharmacy Customer Service Associate

  • Hagerstown, MD (7 miles from Smithsburg, MD)
  • 3 days ago
  • Hagerstown, MD (7 miles from Smithsburg, MD)
  • 3 days ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Customer Service Associate

  • Brunswick, MD (23 miles from Smithsburg, MD)
  • 3 days ago
  • Brunswick, MD (23 miles from Smithsburg, MD)
  • 3 days ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Customer Service Associate - Temporary

  • Frederick, MD (17 miles from Smithsburg, MD)
  • 4 days ago
  • Frederick, MD (17 miles from Smithsburg, MD)
  • 4 days ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Retail Customer Service Assocaite Full Time

  • Chambersburg, PA (20 miles from Smithsburg, MD)
  • 7 days ago
  • Chambersburg, PA (20 miles from Smithsburg, MD)
  • 7 days ago

Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...

Customer Service Associate

  • Chambersburg, PA (20 miles from Smithsburg, MD)
  • 9 days ago
  • Chambersburg, PA (20 miles from Smithsburg, MD)
  • 9 days ago

As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers. Our CSAs are proud to be part of a beloved brand that is committed...

Medical Screener - Reception Technician (Customer Service)

  • Hagerstown, MD (7 miles from Smithsburg, MD)
  • 15 days ago
  • Hagerstown, MD (7 miles from Smithsburg, MD)
  • 15 days ago

The Opportunity Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process. You...

Customer Service Representative (Loan Consultant I)

  • Martinsburg, WV (24 miles from Smithsburg, MD)
  • 19 days ago
  • Martinsburg, WV (24 miles from Smithsburg, MD)
  • 19 days ago

At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and...

Customer Service Technician

  • Chambersburg, PA (20 miles from Smithsburg, MD)
  • 19 days ago
  • Chambersburg, PA (20 miles from Smithsburg, MD)
  • 19 days ago

Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states...

Customer Service Representative

  • Chambersburg, PA (20 miles from Smithsburg, MD)
  • 19 days ago
  • Chambersburg, PA (20 miles from Smithsburg, MD)
  • 19 days ago

The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart....

Customer Service Representative

  • Frederick, MD (17 miles from Smithsburg, MD)
  • 20 days ago
  • Frederick, MD (17 miles from Smithsburg, MD)
  • 20 days ago

We have many opportunities available on our other career site pages. Click here to link to our careers page! Our banner is part of Signet Jewelers, a purpose-driven company who believes love...

Veterinary Client Service Representative

  • Frederick, MD (17 miles from Smithsburg, MD)
  • 20 days ago
  • Frederick, MD (17 miles from Smithsburg, MD)
  • 20 days ago

CARE Veterinary Center is seeking a part-time experienced Overnight Veterinary Customer Service Representative to join our team!...

Customer Service Representative (Loan Consultant I)

  • Martinsburg, WV (24 miles from Smithsburg, MD)
  • 20 days ago
  • Martinsburg, WV (24 miles from Smithsburg, MD)
  • 20 days ago

At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and...

Demographic Data for Smithsburg, MD

Moving to Smithsburg, MD? Find some basic demographic data about Smithsburg, MD below.


Local
National
9,306
127
Medium/Sm

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Enhance service representative productivity and personalization in Customer Service Hub
Learn how to configure historical information and communication tools to help your service representatives be more productive. This module explains how to: Learn about the timeline control and how...

Title Synonyms

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Salary for Customer Service Representative Jobs in Smithsburg, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Smithsburg, MD offer the following education background
Bachelor's Degree
31.1%
High School or GED
27.0%
Associate's Degree
16.2%
Vocational Degree or Certification
13.0%
Master's Degree
8.0%
Some College
2.9%
Some High School
1.0%
Doctorate Degree
1.0%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Smithsburg, MD
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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