Customer Service Manager Jobs in Chandler, AZ
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Personal Lines Client Service Manager
- Scottsdale, AZ (13 miles from Chandler, AZ)
- 1 day ago
- Scottsdale, AZ (13 miles from Chandler, AZ)
- 1 day ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
132 - Food City Customer Service Team Lead - 27th Ave & W. Van Buren
- Phoenix, AZ (14 miles from Chandler, AZ)
- 7 hours ago
- Phoenix, AZ (14 miles from Chandler, AZ)
- 7 hours ago
Position Purpose: An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility...
- Chandler, AZ
- 20 hours ago
- Chandler, AZ
- 20 hours ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
- Gilbert, AZ (3 miles from Chandler, AZ)
- 1 day ago
- Gilbert, AZ (3 miles from Chandler, AZ)
- 1 day ago
1500 W Warner Rd Gilbert Arizona, 85233, +... Starting Pay: $17 Hour Position Description : Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales...
Manager, Customer Care and Product Support
- Tempe, AZ (6 miles from Chandler, AZ)
- 1 day ago
- Tempe, AZ (6 miles from Chandler, AZ)
- 1 day ago
Company Overview Iridium is an award-winning and innovative satellite communications company with bragging rights to the only network that offers voice and data connectivity anywhere in the world....
- Phoenix, AZ (14 miles from Chandler, AZ)
- 1 day ago
- Phoenix, AZ (14 miles from Chandler, AZ)
- 1 day ago
Who we are... Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe...
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. The Client Service...
Customer Service Lead CA, Job 224.25
- Phoenix, AZ (14 miles from Chandler, AZ)
- 3 days ago
- Phoenix, AZ (14 miles from Chandler, AZ)
- 3 days ago
$17.50 - $22.50 per hour GENERAL PURPOSE OF JOB: The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests...
PT Customer Experience Manager
- Laveen, AZ (18 miles from Chandler, AZ)
- 3 days ago
- Laveen, AZ (18 miles from Chandler, AZ)
- 3 days ago
Store - Laveen, AZ Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Part Time Customer Service Manager - Nights and Weekends - 7th St and bell Rd
- Phoenix, AZ (14 miles from Chandler, AZ)
- 4 days ago
- Phoenix, AZ (14 miles from Chandler, AZ)
- 4 days ago
Store - PHX-PHOENIX/N 7TH ST, AZDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Customer Service Lead Representative-7am-3:30pm EST
- Phoenix, AZ (14 miles from Chandler, AZ)
- 4 days ago
- Phoenix, AZ (14 miles from Chandler, AZ)
- 4 days ago
. + Conducts call monitoring when needed to get information for operational questions. + Work Schedule: This position will operate on the 1st shift....
Customer Success Manager, Clinical Informatics Digital Pathology (National)
- Phoenix, AZ (14 miles from Chandler, AZ)
- 4 days ago
- Phoenix, AZ (14 miles from Chandler, AZ)
- 4 days ago
As the Customer Success Manager, you will be responsible for formulating and driving project plans, in accordance with the goals and timing, set by the Customer Success Lead. You will specify and...
- Phoenix, AZ (14 miles from Chandler, AZ)
- 4 days ago
- Phoenix, AZ (14 miles from Chandler, AZ)
- 4 days ago
Position Description: Join our Government Solutions Team to help drive the market share growth of our public sector solutions. CGI is providing ERP solutions to State and Local Government...
Senior Customer Service Manager - Afternoon Shift
- Phoenix, AZ (14 miles from Chandler, AZ)
- 5 days ago
- Phoenix, AZ (14 miles from Chandler, AZ)
- 5 days ago
Our Opportunity: Chewy is seeking a Senior Customer Service Manager for Core Operations to lead our Overnight Team to drive performance, engagement, and operational excellence!...
We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you. About Us Vensure Employer Solutions is the largest privately held...
Demographic Data for Chandler, AZ
Moving to Chandler, AZ? Find some basic demographic data about Chandler, AZ below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Chandler, AZ
Highest Education Level
Customer Service Managers in Chandler, AZ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Monitoring
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Call Center Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- High School Diploma
- Account Management
- Process Improvement
- Retail
- Verbal Communication
- Written Communication
- Driving
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Teamwork
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »