Customer Service Representative Jobs in Nova Scotia
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Application Deadline: 06/15/2025 Address: 424 Main Street Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects. Identifies customer needs...
Requisition ID: 188985 Career Group: Corporate Office Careers Job Category: Finance Supply Chain & Backstage Travel Requirements: 0 - 10% Job Type: Full-Time Country: Canada (CA) Province: Nova...
Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples' lives through our products and presence in...
Client Service Associate (CSA) - Planning and Scheduling - Part-time 0.5
- Amherst, NS
- 6 days ago
- Amherst, NS
- 6 days ago
Requisition Details: Employment Status: Permanent, Part-time (0.5 FTE) Program Name: Client Services Number of Hours Bi-Weekly: 37.5 Work Schedule: Days, Evenings, Weekends Union/Bargaining Unit:...
Client Service Associate (CSA) - Planning and Scheduling - Temporary, Part-time 0.5
- Amherst, NS
- 6 days ago
- Amherst, NS
- 6 days ago
Requisition Details: Employment Status: Temporary, Part-time (0.5 FTE) Program Name: Client Services Number of Hours Bi-Weekly: 37.5 Anticipated End Date: January 2026 Work Schedule: Days,...
Join us and grow your career with our retail team as a Customer Service Representative....
Bilingual Customer Service Insurance Advisor - Halifax
- Halifax, NS
- 12 days ago
- Halifax, NS
- 12 days ago
Please send your resume to ... with the subject line "Customer Service Representative - Halifax" or apply directly to this job posting....
Contact Center Customer Service Representative
- Edwardsville, NS
- 12 days ago
- Edwardsville, NS
- 12 days ago
We are looking for a friendly and reliable Customer Service Representative to support our clients in a BPO contact center....
Work Location: Moncton, New Brunswick, Canada Hours: 37.5 Line of Business: Personal & Commercial Banking Pay Details: $45,300 - $63,900 CAD TD is committed to providing fair and equitable...
Bilingual Customer Service Insurance Advisor - Hybrid
- Timberlea, NS
- 19 days ago
- Timberlea, NS
- 19 days ago
Ready to Launch Your Career in Insurance? We're Hiring in the Greater Montreal Area, Ottawa and Halifax! Are you bilingual in English and French, passionate about helping people, and eager to step...
LOCATION Sydney, NS JOB TYPE Full-Time PAY TYPES Hourly + Bonus BENEFITS & PERKS LOCAL REPRESENTATIVE: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement,...
LOCATION Sydney, NS JOB TYPE Full-Time PAY TYPES Hourly + Bonus BENEFITS & PERKS LOCAL REPRESENTATIVE: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement,...
We are looking for bilingual customer service representatives to support inbound customer service, help desk, and back-office processing for commercial and public sector support positions....
Application Deadline: 06/24/2025 Address: 197 Dufferin Street Job Family Group: Wealth Sales & Service Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations...
Client Service Associate (CSA) - Planning & Scheduling - Full-time
- New Minas, NS
- 30+ days ago
- New Minas, NS
- 30+ days ago
Requisition Details: Employment Status: Permanent, Full-time (1.0 FTE) Program Name: Client Services Number of Hours Bi-Weekly: 75 Work Schedule: Days, Evenings, Weekends Union/Bargaining Unit:...
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Nova Scotia
Highest Education Level
Customer Service Representatives in Nova Scotia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Willingness To Learn
- Customer Support
- Courteous
- Baking
- Sales Leadership
- Order Processing
- Client Services
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Scanning
- Energetic
- Customer Relations
- Telephone Skills
- Listening
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Flexibility
- Filing
- English
- Multitasking
- Spanish
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
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Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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