Customer Service Representative Jobs in Nova Scotia

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 20 Jobs

Client Services Representative, Small business solutions

  • Dartmouth, NS
  • 8 hours ago
  • Dartmouth, NS
  • 8 hours ago

ADP is hiring a Client Services Representative, Small business solutions Do you love people and thrive in a fast-paced, collaborative environment? Do you instinctively go the extra mile? We're...

Customer Service Representative

  • Lower Sackville, NS
  • 3 days ago
  • Lower Sackville, NS
  • 3 days ago

Application Deadline: 06/29/2025 Address: 779 Sackville Drive Job Family Group: Retail Banking Sales & Service This position is part time with 18.75 guaranteed hours per week Delivers exceptional...

Client Service Associate (CSA) - Planning & Scheduling - Casual

  • New Minas, NS
  • 4 days ago
  • New Minas, NS
  • 4 days ago

Requisition Details: Employment Status: Casual Program Name: Client Services Work Schedule: Days, Evenings, Weekends Union/Bargaining Unit: NSGEU On-Call: No Existing Vacancy: Yes were currently...

Private Trust Client Service Associate

  • Halifax, NS
  • 6 days ago
  • Halifax, NS
  • 6 days ago

Work Location: Halifax, Nova Scotia, Canada Hours: 37.5 Line of Business: TD Wealth Pay Details: $50,600 - $71,400 CAD TD is committed to providing fair and equitable compensation opportunities to...

Clerk, Customer Service

  • Stellarton, NS
  • 12 days ago
  • Stellarton, NS
  • 12 days ago

Requisition ID: 188985 Career Group: Corporate Office Careers Job Category: Finance Supply Chain & Backstage Travel Requirements: 0 - 10% Job Type: Full-Time Country: Canada (CA) Province: Nova...

Customer Service Representative

  • Dartmouth, NS
  • 14 days ago
  • Dartmouth, NS
  • 14 days ago

Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples' lives through our products and presence in...

Requisition Details: Employment Status: Temporary, Part-time (0.5 FTE) Program Name: Client Services Number of Hours Bi-Weekly: 37.5 Anticipated End Date: January 2026 Work Schedule: Days,...

Bilingual Customer Service Insurance Advisor - Halifax

  • Halifax, NS
  • 20 days ago
  • Halifax, NS
  • 20 days ago

Please send your resume to ... with the subject line "Customer Service Representative - Halifax" or apply directly to this job posting....

Contact Center Customer Service Representative

  • Edwardsville, NS
  • 20 days ago
  • Edwardsville, NS
  • 20 days ago

We are looking for a friendly and reliable Customer Service Representative to support our clients in a BPO contact center....

Customer Service Openings Hiring Immediately

  • Sydney, NS
  • 27 days ago
  • Sydney, NS
  • 27 days ago

LOCATION Sydney, NS JOB TYPE Full-Time PAY TYPES Hourly + Bonus BENEFITS & PERKS LOCAL REPRESENTATIVE: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement,...

Customer Service Representative (Hiring Immediately)

  • Sydney, NS
  • 27 days ago
  • Sydney, NS
  • 27 days ago

LOCATION Sydney, NS JOB TYPE Full-Time PAY TYPES Hourly + Bonus BENEFITS & PERKS LOCAL REPRESENTATIVE: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement,...

Bilingual Customer Service Representative

  • Sydney, NS
  • 27 days ago
  • Sydney, NS
  • 27 days ago

We are looking for bilingual customer service representatives to support inbound customer service, help desk, and back-office processing for commercial and public sector support positions....

Bilingual Customer Service Insurance Advisor - Hybrid

  • Halifax, NS
  • 30+ days ago
  • Halifax, NS
  • 30+ days ago

Are you ready to take the next step in your career? Are you fluent bilingual English and French? Do you enjoy providing advice and problem solving? Are you interested in the financial/insurance...

Client Service Associate (CSA) - Planning & Scheduling - Full-time

  • New Minas, NS
  • 30+ days ago
  • New Minas, NS
  • 30+ days ago

Requisition Details: Employment Status: Permanent, Full-time (1.0 FTE) Program Name: Client Services Number of Hours Bi-Weekly: 75 Work Schedule: Days, Evenings, Weekends Union/Bargaining Unit:...

Customer Service Representative

  • Bedford, NS
  • 45+ days ago
  • Bedford, NS
  • 45+ days ago

U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Enhance service representative productivity and personalization in Omnichannel for Customer Service
With Omnichannel for Customer Service, organizations can offer support across multiple channels and can engage multiple customers simultaneously through dedicated sessions. This feature ensures...

Title Synonyms

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Salary for Customer Service Representative Jobs in Nova Scotia

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Nova Scotia offer the following education background
Bachelor's Degree
31.0%
High School or GED
27.1%
Associate's Degree
16.2%
Vocational Degree or Certification
12.9%
Master's Degree
7.9%
Some College
2.9%
Some High School
1.0%
Doctorate Degree
0.9%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Nova Scotia
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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