Customer Service Manager Jobs in Terrell, TX
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Operations Supervisor - Customer Service Dept
- Ferris, TX (24 miles from Terrell, TX)
- 1 hour ago
- Ferris, TX (24 miles from Terrell, TX)
- 1 hour ago
Job Title: Operations Supervisor - Customer Service Dept Job Location: Dallas-USA-75261 Work Location Type: On-Site Salary Range: $55,023.54 - 68,779.42 About us LSG Sky Chefs is one of the worlds...
- Fate, TX (14 miles from Terrell, TX)
- 2 days ago
- Fate, TX (14 miles from Terrell, TX)
- 2 days ago
Brookshire Grocery Company (BGC) is a family business based in Tyler, Texas, and currently operates more than 209 stores in four states - Texas, Louisiana, Arkansas, and Oklahoma - with three...
Customer Service Administrator 2
- Garland, TX (22 miles from Terrell, TX)
- 8 days ago
- Garland, TX (22 miles from Terrell, TX)
- 8 days ago
As a Customer Service Administrator 2, you will be responsible for intermediate level clerical duties that assist in the operational function of the Service Center. Perform a variety of functions...
Customer Service Team Lead - Bilingual
- Royse City, TX (12 miles from Terrell, TX)
- 30+ days ago
- Royse City, TX (12 miles from Terrell, TX)
- 30+ days ago
Customer Service Team Lead - Bilingual Pay from $28 to $35 per hour with significant growth and earning potential! Texas Branch 2600 Rental Car Drive, DFW Airport, TX 75261 Leading the way with...
- Forney, TX (9 miles from Terrell, TX)
- 45+ days ago
- Forney, TX (9 miles from Terrell, TX)
- 45+ days ago
General Information Posting Job Title Customer Service Manager Locations TX SK Forney Coated Products Employment Type Full Time Date Posted 13-May-2025 Description & Requirements Smurfit Westrock (NYSE...
- Garland, TX (22 miles from Terrell, TX)
- 90+ days ago
- Garland, TX (22 miles from Terrell, TX)
- 90+ days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
Demographic Data for Terrell, TX
Moving to Terrell, TX? Find some basic demographic data about Terrell, TX below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Terrell, TX
Highest Education Level
Customer Service Managers in Terrell, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Call Center Management
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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