Customer Service Manager Jobs in Denton, TX
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Service Lead - Part-Time
- Prosper, TX (20 miles from Denton, TX)
- 1 hour ago
- Prosper, TX (20 miles from Denton, TX)
- 1 hour ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Sr Customer Experience Manager - Retail Experience Design
- Frisco, TX (17 miles from Denton, TX)
- 2 hours ago
- Frisco, TX (17 miles from Denton, TX)
- 2 hours ago
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation...
- Prosper, TX (20 miles from Denton, TX)
- 9 hours ago
- Prosper, TX (20 miles from Denton, TX)
- 9 hours ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Customer Service Manager, Control Center
- DFW Airport, TX (23 miles from Denton, TX)
- 2 days ago
- DFW Airport, TX (23 miles from Denton, TX)
- 2 days ago
Location: DFW Intl Apt (DFW-TRML) Additional Locations: None Requisition ID: 78776 Job Description Intro Are you ready to explore a world of possibilities, both at work and during your time off?...
Customer Assistance Manager (Collections)
- Plano, TX (23 miles from Denton, TX)
- 2 days ago
- Plano, TX (23 miles from Denton, TX)
- 2 days ago
Customer Assistance Manager (Collections) Hours of Work: Full-time, Exempt, On-Site Hours: Monday-Friday 12:00 PM - 9:00 PM To the extent permitted by law, the Company may, in its sole discretion,...
- The Colony, TX (17 miles from Denton, TX)
- 7 days ago
- The Colony, TX (17 miles from Denton, TX)
- 7 days ago
Job Summary: The Customer Service Admin will handle a wide range of customer service duties, including interacting with customers over the phone and/or via email. Primary Responsibilities:...
- Grapevine, TX (20 miles from Denton, TX)
- 7 days ago
- Grapevine, TX (20 miles from Denton, TX)
- 7 days ago
Job Description We are looking for a CSR to join our team at Family Pet Clinic of Grapevine. We have a family atmospehere and strive to provide great care and client service. Looking for somone...
- Grapevine, TX (20 miles from Denton, TX)
- 7 days ago
- Grapevine, TX (20 miles from Denton, TX)
- 7 days ago
We are looking for a CSR to join our team at Family Pet Clinic of Grapevine. We have a family atmospehere and strive to provide great care and client service. Looking for somone proficient in Avimark.
Director/Senior, Client Service Manager
- Westlake, TX (14 miles from Denton, TX)
- 7 days ago
- Westlake, TX (14 miles from Denton, TX)
- 7 days ago
The RoleYou will be the primary Fidelity client service contact for Defined Contribution and emerging Workplace products for some of Fidelity's largest institutional clients. As the main contact,...
Airline Customer Service Supervisor in DFW Airport
- DFW, TX (23 miles from Denton, TX)
- 10 days ago
- DFW, TX (23 miles from Denton, TX)
- 10 days ago
Airline Customer Service Supervisor in DFW Airport Tracking Code DFW SUP APRIL 2025 Job Description Hallmark Aviation Services is seeking a Supervisor for an International Airline in Dallas Fort...
Retail Customer Service Supervisor
- Frisco, TX (17 miles from Denton, TX)
- 12 days ago
- Frisco, TX (17 miles from Denton, TX)
- 12 days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will...
Customer Experience Manager (Full-Time)
- Southlake, TX (18 miles from Denton, TX)
- 18 days ago
- Southlake, TX (18 miles from Denton, TX)
- 18 days ago
Store - DFW-SOUTHLAKE, TX Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Customer Service Manager, Airport Baggage Operations
- DFW Airport, TX (23 miles from Denton, TX)
- 21 days ago
- DFW Airport, TX (23 miles from Denton, TX)
- 21 days ago
Why you'll love this job American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company....
- Keller, TX (20 miles from Denton, TX)
- 21 days ago
- Keller, TX (20 miles from Denton, TX)
- 21 days ago
Store - DFW-KELLER, TX Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Demographic Data for Denton, TX
Moving to Denton, TX? Find some basic demographic data about Denton, TX below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Denton, TX
Highest Education Level
Customer Service Managers in Denton, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »