Customer Service Manager Jobs in Conroe, TX
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Responsibilities Position Responsibilities: Serve as the primary liaison between customers and the distribution center, responsible for building positive relationships, enhancing customer...
In Person- Michaels Stores
- Spring, TX (16 miles from Conroe, TX)
- 14 days ago
- Spring, TX (16 miles from Conroe, TX)
- 14 days ago
Store - HSTN-SPRING, TX Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In PersonFT Customer Experience Manager
- Michaels Stores
- Shenandoah, TX (9 miles from Conroe, TX)
- 14 days ago
- Shenandoah, TX (9 miles from Conroe, TX)
- 14 days ago
Store - HSTN-WOODLANDS, TX Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In PersonPart time Customer Experience Manager
- Michaels Stores
- Humble, TX (23 miles from Conroe, TX)
- 14 days ago
- Humble, TX (23 miles from Conroe, TX)
- 14 days ago
Store - HSTN-ATASCOCITA, TX Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
In Person Part Time- Five Below
- Tomball, TX (15 miles from Conroe, TX)
- 15 days ago
- Tomball, TX (15 miles from Conroe, TX)
- 15 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
In PersonCustomer Service & E-Commerce Team Leader (Customer Service, In-Store Shopper Department Manager)
- Whole Foods Market
- The Woodlands, TX (11 miles from Conroe, TX)
- 15 days ago
- The Woodlands, TX (11 miles from Conroe, TX)
- 15 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will provide overall leadership to the Customer Service & E-Commerce programs; this means you are...
In PersonManager, Customer Service Support (The Woodlands, Texas, United States)
- Entergy
- The Woodlands, TX (11 miles from Conroe, TX)
- 30+ days ago
- The Woodlands, TX (11 miles from Conroe, TX)
- 30+ days ago
Work Place Flexibility: Hybrid Legal Entity: Entergy Texas, Inc.-GTX JOB SUMMARY/PURPOSE Responsible for developing, maintaining, and growing operational relationships with state regulatory...
In PersonManager, Customer Service Support
- Entergy
- The Woodlands, TX (11 miles from Conroe, TX)
- 30+ days ago
- The Woodlands, TX (11 miles from Conroe, TX)
- 30+ days ago
Work Place Flexibility: Hybrid Legal Entity: Entergy Texas, Inc.-GTX JOB SUMMARY/PURPOSE Responsible for developing, maintaining, and growing operational relationships with state regulatory...
In PersonCustomer Care Supervisor - PCN 4889
- Humble ISD
- Humble, TX (23 miles from Conroe, TX)
- 30+ days ago
- Humble, TX (23 miles from Conroe, TX)
- 30+ days ago
Customer Care Supervisor - PCN 4889 JobID: 12136 Position Type: Technology/Supervisor Date Posted: 4/21/2026 Location: COMPUTER SERVICES Salary Technology TS4 226 Days Min. $59,244
In PersonDemographic Data for Conroe, TX
Moving to Conroe, TX? Find some basic demographic data about Conroe, TX below.
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in Conroe, TX
Highest Education Level
Customer Service Managers in Conroe, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Courteous
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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