Customer Service Manager Jobs in Baytown, TX
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Store - HSTN-BAYTOWN, TX Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In PersonStore - HSTN-BAYTOWN, TXDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person Part Time- Dunavant Enterprises, Inc.
- Pasadena, TX (20 miles from Baytown, TX)
- 13 days ago
- Pasadena, TX (20 miles from Baytown, TX)
- 13 days ago
Service Manager & Operations ManagerTerminal Location: 10629 Red Bluff Rd., Ste 100, Pasadena, TX 77507Office Hours: 8am to 5pm with after-hours and weekend engagement, as requiredHR FLSA Status: ExemptWages...
In Person- Huyett
- South Houston, TX (22 miles from Baytown, TX)
- 14 days ago
- South Houston, TX (22 miles from Baytown, TX)
- 14 days ago
QualificationsIdeal Qualifications: 5+ years in sales or customer service management experience; preferably in a manufacturing or distribution environment. 5+ years of experience with managing work...
In PersonCustomer Experience Manager PT
- Michaels Stores
- Webster, TX (22 miles from Baytown, TX)
- 15 days ago
- Webster, TX (22 miles from Baytown, TX)
- 15 days ago
Store - HSTN-WEBSTER, TX Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person Part TimeStore - HSTN-BAYTOWN, TX Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In PersonCustomer Service Manager (Dayton, Texas, United States)
- Entergy
- Dayton, TX (20 miles from Baytown, TX)
- 60+ days ago
- Dayton, TX (20 miles from Baytown, TX)
- 60+ days ago
-GTX This position may be filled as Customer Service Manager I or II depending on the identified candidates' qualifications.* Job Summary Purpose Responsible for managing portfolio of assigned commercial...
Hybrid- Entergy
- Dayton, TX (20 miles from Baytown, TX)
- 60+ days ago
- Dayton, TX (20 miles from Baytown, TX)
- 60+ days ago
-GTX This position may be filled as Customer Service Manager I or II depending on the identified candidates qualifications....
HybridDemographic Data for Baytown, TX
Moving to Baytown, TX? Find some basic demographic data about Baytown, TX below.
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Salary for Customer Service Manager Jobs in Baytown, TX
Highest Education Level
Customer Service Managers in Baytown, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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