Customer Service Manager Jobs in Derry, NH
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Smyth Companies
- Wilmington, MA (23 miles from Derry, NH)
- 4 days ago
- Smyth Companies
- Wilmington, MA (23 miles from Derry, NH)
- 4 days ago
We are seeking a talented, motivated, and service-minded individual to join the Customer Service team as a Customer Service Manager in our Wilmington, MA location....
- Salem, NH (7 miles from Derry, NH)
- 11 hours ago
- Salem, NH (7 miles from Derry, NH)
- 11 hours ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. SUMMARY OF JOB PURPOSE AND...
Customer Service Administrator
- Wilmington, MA (23 miles from Derry, NH)
- 2 days ago
- Wilmington, MA (23 miles from Derry, NH)
- 2 days ago
Our client, a growing robotics and automation company located in Wilmington, MA, is seeking a Customer Service Administrator/Warranty Administrator for a hybrid role (3 days in office, 2 remote)....
Senior Manager of Client Services
- Merrimack, NH (12 miles from Derry, NH)
- 2 days ago
- Merrimack, NH (12 miles from Derry, NH)
- 2 days ago
Introduction Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation. Overview What We Do: We calm...
Client Services Manager, Home Health
- Wilmington, MA (23 miles from Derry, NH)
- 3 days ago
- Wilmington, MA (23 miles from Derry, NH)
- 3 days ago
Client Services Manager, Home Health BAYADA Home Health Care - 3.8 Wilmington, MA Job Details 10 hours ago Benefits Paid holidays Health insurance Dental insurance Employee assistance program...
Customer Service Lead - M-F 8:30-2:30
- Amesbury, MA (16 miles from Derry, NH)
- 5 days ago
- Amesbury, MA (16 miles from Derry, NH)
- 5 days ago
Well established local company with national footprint has an opening for a dynamic, spirited and detail oriented customer service lead. You should be VERY reliable, positive, and proficient in...
FT Customer Service Manager Trainee (H)
- Hampton, NH (22 miles from Derry, NH)
- 5 days ago
- Hampton, NH (22 miles from Derry, NH)
- 5 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 439866 Address: USA-NH-Hampton-630 Lafayette Rd Store Code: Store 08319 Management (2741242) Hannaford Supermarkets started out as a...
Full-Time Customer Service Supervisor
- Chelmsford, MA (21 miles from Derry, NH)
- 6 days ago
- Chelmsford, MA (21 miles from Derry, NH)
- 6 days ago
About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will...
FT Assistant Manager Customer Service
- Bedford, NH (13 miles from Derry, NH)
- 7 days ago
- Bedford, NH (13 miles from Derry, NH)
- 7 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 439209 Address: USA-NH-Bedford-7 Kilton Road Store Code: Store 08436 Front End (5151795) Hannaford Supermarkets started out as a...
Customer Service Manager Experience Architect
- Andover, MA (17 miles from Derry, NH)
- 8 days ago
- Andover, MA (17 miles from Derry, NH)
- 8 days ago
The town of Andover is thrilled to announce a job opening for the role of Experience Architect (Customer Service Manager) in the IT department....
- Wilmington, MA (23 miles from Derry, NH)
- 9 days ago
- Wilmington, MA (23 miles from Derry, NH)
- 9 days ago
We are seeking a detail-oriented and proactive Client Service Coordinator to support our daily business operations and ensure seamless coordination between departments and customer accounts. This...
- Nashua, NH (14 miles from Derry, NH)
- 10 days ago
- Nashua, NH (14 miles from Derry, NH)
- 10 days ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
Nights and Weekends Customer Experience Manager
- Chelmsford, MA (21 miles from Derry, NH)
- 11 days ago
- Chelmsford, MA (21 miles from Derry, NH)
- 11 days ago
Store - BOS-CHELMSFORD, MADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Customer Service & E-Commerce Team Leader (Customer Service, In-Store Shopper Department Manager)
- North Reading, MA (23 miles from Derry, NH)
- 11 days ago
- North Reading, MA (23 miles from Derry, NH)
- 11 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will provide overall leadership to the Customer Service & E-Commerce programs; this means you are...
- Salem, NH (7 miles from Derry, NH)
- 12 days ago
- Salem, NH (7 miles from Derry, NH)
- 12 days ago
ADP is hiring a Client Service Manager III.** In this position you will be responsible for developing and maintaining effective relationships with ADP clients and is the direct client contact for...
Demographic Data for Derry, NH
Moving to Derry, NH? Find some basic demographic data about Derry, NH below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Derry, NH
Highest Education Level
Customer Service Managers in Derry, NH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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