Customer Service Analyst Jobs in Newcastle, WA
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
Senior Financial Analyst, Customer Service
- Seattle, WA (9 miles from Newcastle, WA)
- 5 days ago
- Seattle, WA (9 miles from Newcastle, WA)
- 5 days ago
Senior Financial Analyst, Customer Service Seattle, WA Full Time Posted by: Amazon Stores Posted: Thursday, 26 June 2025 At Amazon, we are passionate about helping customers. We are insightful,...
Customer Service Analyst (0.6 FTE / Days)
- Bellevue, WA (7 miles from Newcastle, WA)
- 18 days ago
- Bellevue, WA (7 miles from Newcastle, WA)
- 18 days ago
Customer Service Analysts use good organizational and communication skills to assist customers while maintaining the companys positive reputation....
IS Customer Service Analyst (0.7 FTE / Nights)
- Bellevue, WA (7 miles from Newcastle, WA)
- 19 days ago
- Bellevue, WA (7 miles from Newcastle, WA)
- 19 days ago
Customer Service Analysts use good organizational and communication skills to assist customers while maintaining the companys positive reputation....
Customer Service Analyst (Per Diem)
- Bellevue, WA (7 miles from Newcastle, WA)
- 45+ days ago
- Bellevue, WA (7 miles from Newcastle, WA)
- 45+ days ago
Customer Service Analysts use good organizational and communication skills to assist customers while maintaining the companys positive reputation....
Demographic Data for Newcastle, WA
Moving to Newcastle, WA? Find some basic demographic data about Newcastle, WA below.
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in Newcastle, WA
Highest Education Level
Customer Service Analysts in Newcastle, WA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- Application Support
- CompTIA Network+
- Inbound
- Escalation Management
- Customer Success
- Customer Support
- Printing
- Resolution
- Retail Sales
- Spreadsheets
- Customer Satisfaction
- Inbound/Outbound Calling
- Scheduling Appointments
- General Repair
- Energetic
- Technical Support
- Scanning
- Billing
- General Office Duties
- Administrative Skills
- Telephone Skills
- Retail
- Finance
- High School Diploma
- Customer Relationship Management
- Auditing
- Conflict Resolution
- Punctual
- Investigation
- Microsoft Outlook
- Verbal Communication
- Documentation
- Filing
- Inventory Management
- Microsoft PowerPoint
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Research Skills
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Analyst Related Career Advice Articles
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