Customer Service Analyst Jobs in Bolton, ON
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
Customer Experience Analyst Intern/Co-op (FALL 2025)
- Toronto, ON (22 miles from Bolton, ON)
- 3 days ago
- Toronto, ON (22 miles from Bolton, ON)
- 3 days ago
Role Type: Internship/Co-op Work Term: Fall/Term 1 Work Location: Toronto, Ontario, Canada Hours: 35 Pay Details: $23.37 - $38.05 CAD TD is committed to providing fair and equitable compensation...
Job Description: Key responsibilities: Order Management: Manage customer order s a ccurately and timely to ensure adherence to our terms and conditions, and internal processes. W o rk with...
Customer Care Analyst (Bilingual French/English)
- Mississauga, ON (20 miles from Bolton, ON)
- 10 days ago
- Mississauga, ON (20 miles from Bolton, ON)
- 10 days ago
Collaborate with various internal departments (RA Receiving, Traffic, Inventory Control, Buyers, Product Management, Financial Services, Sales) and external vendors to research and resolve issues....
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in Bolton, ON
Highest Education Level
Customer Service Analysts in Bolton, ON offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- Client Support
- Application Support
- Help Desk Support
- MacOS
- One Call Resolution
- Call Center Experience
- Escalation Management
- Customer Service Management
- Zendesk
- Order Entry
- Customer Success
- Customer Support
- Printing
- Client Services
- Resolution
- Retail Sales
- Customer Satisfaction
- Scheduling Appointments
- General Repair
- Energetic
- Technical Support
- Customer Relations
- Scanning
- Administrative Skills
- Billing
- Finance
- High School Diploma
- Retail
- Process Improvement
- Conflict Resolution
- Troubleshooting
- Punctual
- Written Communication
- Investigation
- Auditing
- Flexibility
- Documentation
- Collaboration
- Data Analysis
- Filing
- Reporting
- Bachelor's Degree
- Inventory Management
- Sales
- Microsoft PowerPoint
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Research Skills
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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