Call Center Representative Jobs in Johnston, RI

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-9 of 9 Jobs

Call Center Rep

  • Pawtucket Credit Union
  • Pawtucket, RI (7 miles from Johnston, RI)
  • 5 days ago
  • Pawtucket, RI (7 miles from Johnston, RI)
  • 5 days ago

Coastal1 Credit Union is seeking to hire a Call Center Representative in our Contact Center!...

In Person

Contact Center Representative

  • UniBank
  • Whitinsville, MA (21 miles from Johnston, RI)
  • 13 days ago
  • Whitinsville, MA (21 miles from Johnston, RI)
  • 13 days ago

We have a Unique opportunity to join our Customer Contact Center team in a full-time role as a Contact Center Representative. We are group of talented, professional individuals passionate about...

In Person

Call Center Associate- Full Time

  • SANS
  • Johnston, RI
  • 14 days ago
  • Johnston, RI
  • 14 days ago

Job Description: This job is responsible for assisting clients through incoming calls with needs for credit and short term lending while identifying additional opportunities to help achieve...

In Person Full Time

Contact Center Representative

  • Bristol County Savings Bank
  • Taunton, MA (21 miles from Johnston, RI)
  • 19 days ago
  • Taunton, MA (21 miles from Johnston, RI)
  • 19 days ago

Weekly Shift as followed: Evening Weekday Shifts, 3 days a week 10:30-7 PM Every Saturday Shift 8-1PM 4 working days total! 28 hours per week Position: Contact Center Representative Job Type: Part...

In Person

Call Center Associate Banker

  • Randstad
  • Lincoln, RI (7 miles from Johnston, RI)
  • 19 days ago
  • Lincoln, RI (7 miles from Johnston, RI)
  • 19 days ago

Are you a proactive communicator who thrives on building long-term client relationships? We are seeking a Financial Solutions Specialist to act as a key partner for our clients in managing their...

In Person

Bilingual Call Center Rep

  • Randstad
  • Lincoln, RI (7 miles from Johnston, RI)
  • 19 days ago
  • Lincoln, RI (7 miles from Johnston, RI)
  • 19 days ago

Are you a proactive communicator who thrives on building long-term client relationships? We are seeking a Financial Solutions Specialist to act as a key partner for our clients in managing their...

In Person

Per Diem Call Center Representative

  • Lifespan
  • Providence, RI (5 miles from Johnston, RI)
  • 27 days ago
  • Providence, RI (5 miles from Johnston, RI)
  • 27 days ago

SUMMARY: Under the general supervision of the Clinical Nutrition Director and Food Service Supervisor, the Room Service Call Representative is responsible for communicating effectively, timely,...

In Person

Call Center Specialist

  • SSTAR
  • Fall River, MA (22 miles from Johnston, RI)
  • 45+ days ago
  • Fall River, MA (22 miles from Johnston, RI)
  • 45+ days ago

Call center experience, preferred. Exceptional customer service, active listening, and verbal and written communication skills. High degree of tact and discretion....

In Person

Call Center Associate

  • Renewal by Andersen | Esler Companies
  • Northbridge, MA (22 miles from Johnston, RI)
  • 90+ days ago
  • Northbridge, MA (22 miles from Johnston, RI)
  • 90+ days ago

Call center experience a plus. Weekend availability required (we offer shift differential pay!). Excellent oral and written communication skills....

Remote

Demographic Data for Johnston, RI

Moving to Johnston, RI? Find some basic demographic data about Johnston, RI below.

Local
National
29,473
1,028
Medium

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Coggno
Call Center Training: Duties of the Customer Service Representative
A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...
Coggno
Call Center Training: Skills of the Customer Service Representative
In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....
Coggno
Call Center Training
Most companies, whether they sell products or provide services, are in the same business - the relationship business. To that end, customer service goes well beyond a specific job title; from the...
Register to search for more online courses. >>>

Salary for Call Center Representative Jobs in Johnston, RI

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Johnston, RI offer the following education background
High School or GED
32.1%
Bachelor's Degree
25.5%
Associate's Degree
17.3%
Vocational Degree or Certification
14.9%
Master's Degree
5.3%
Some College
3.4%
Some High School
0.8%
Doctorate Degree
0.6%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Call Center Representatives in Johnston, RI
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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