Call Center Representative Jobs in Byram, MS
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Representative - Ridgeland, MS
- Jackson, MS (8 miles from Byram, MS)
- 11 days ago
- Jackson, MS (8 miles from Byram, MS)
- 11 days ago
Summary As a Call Center Representative - Ridgeland, MS at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the...
Bilingual Call Center Rep - Work from Home
- Jackson, MS (8 miles from Byram, MS)
- 11 days ago
- Jackson, MS (8 miles from Byram, MS)
- 11 days ago
. + **MUST** **HAVE 1 OR MORE YEARS OF RECENT** **CALL CENTER** **EXPERIENCE (inbound or outbound)** + **2 years of customer service experience** + **MUST** **reside in the Eastern or Central Time Zone...
Remote Work- Brandon, MS (24 miles from Byram, MS)
- 25 days ago
- Brandon, MS (24 miles from Byram, MS)
- 25 days ago
Skills you'll bring for success: * 1 - 3 years previous call center experience * High School Diploma/GED or equivalent related business experience preferred * Strong written and verbal communication...
- Jackson, MS (8 miles from Byram, MS)
- 25 days ago
- Jackson, MS (8 miles from Byram, MS)
- 25 days ago
Pearl Interactive Network is seeking Seasonal Contact Center Agents (CCAs) to Join Our Talent Community in preparation for future disaster relief efforts.** Are you a natural problem solver with a...
Demographic Data for Byram, MS
Moving to Byram, MS? Find some basic demographic data about Byram, MS below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Byram, MS
Highest Education Level
Call Center Representatives in Byram, MS offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Customer Satisfaction
- Claims
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Staffing
- Account Management
- Listening
- Telephone Skills
- High School Diploma
- Troubleshooting
- Punctual
- Conflict Resolution
- Driving
- Negotiation
- Investigation
- Typing
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Data Entry
- Multitasking
- Spanish
- Team Building
- Microsoft PowerPoint
- English
- Microsoft Office
- Problem Solving
- Sales
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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