Call Center Representative Jobs in Windham, ME
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Representative 1, In Office Position for Portland, ME - June 2025 Start Date
- Portland, ME (11 miles from Windham, ME)
- 1 day ago
- Portland, ME (11 miles from Windham, ME)
- 1 day ago
Good listener. Multi-tasking problem-solver. Enthusiastic communicator. Does this sound like you? If so, consider starting your career at Spectrum as a professional Customer Service Representative...
Member Experience Call Center Specialist I
- Brunswick, ME (22 miles from Windham, ME)
- 8 days ago
- Brunswick, ME (22 miles from Windham, ME)
- 8 days ago
Atlantic is proud to be an Equal Opportunity Employer At least one year of call center experience. Previous experience within a financial institution call center is preferred....
- Portland, ME (11 miles from Windham, ME)
- 30+ days ago
- Portland, ME (11 miles from Windham, ME)
- 30+ days ago
Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry...
- Auburn, ME (22 miles from Windham, ME)
- 30+ days ago
- Auburn, ME (22 miles from Windham, ME)
- 30+ days ago
Live here. Play here. Bank here. Work here. If you're looking to build your career at a forward-thinking organization with deep community roots and a vision for growth, success, and giving back,...
Demographic Data for Windham, ME
Moving to Windham, ME? Find some basic demographic data about Windham, ME below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Windham, ME
Highest Education Level
Call Center Representatives in Windham, ME offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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