Customer Service

Customer Service Representative

Location: Hialeah Gardens, FL

A well-established and growing supplier in Hialeah Gardens is seeking a Customer Service Representative to join its team. This is an excellent opportunity for a customer-focused professional who enjoys working in a fast-paced environment and takes pride in delivering exceptional service. The ideal candidate will have experience managing a high volume of customer interactions, processing orders, resolving issues, and coordinating with internal departments to ensure customer satisfaction.

Key Responsibilities:

• Handle a high volume of inbound customer calls and emails
• Enter and process customer orders accurately and efficiently
• Create, track, and manage customer service tickets
• Follow up on open orders, deliveries, and customer inquiries
• Process credit memos, returns, and order adjustments
• Provide product and order information to customers
• Coordinate with warehouse, shipping, and accounting departments to resolve issues
• Maintain accurate customer records and documentation
• Ensure timely and professional communication with customers

Qualifications:

• Previous customer service experience in a distribution, manufacturing, supplier, wholesale, or similar environment preferred
• Strong data entry and order processing skills
• Experience handling high call volumes and multitasking in a fast-paced setting
• Familiarity with credit memos, returns, and customer account support
• Excellent communication and problem-solving skills
• Strong attention to detail and organizational skills
• Proficiency with Microsoft Office and ERP/order management systems is a plus
• Bilingual (English/Spanish) preferred

What We Offer:

• Stable, long-term opportunity with a reputable company
• Competitive compensation
• Benefits package available
• Supportive team environment
• Opportunity for professional growth and advancement

If you are a motivated customer service professional who thrives in a fast-paced environment and enjoys building strong customer relationships, we encourage you to apply.

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