Customer Service I

Title: Customer Service Representative
Location: Lake Mary, FL USA (100% Onsite)
Duration: 6 Months + Extension
Pay Range : $20/hr to $23/hr (On W2)

We are looking for a Customer Service Representative to join one of our Fortune 500 clients.
Description:
Customer Service Representative - (Lake Mary, FL Local Candidates Only)
Customer Service Representative Supply Orders & Patient Support

Job Summary
We are seeking a reliable and customer-focused Customer Service Representative to support inbound and outbound customer communications related to supply orders, equipment support, and patient monitoring services. This role requires strong communication skills, attention to detail, and the ability to follow established processes while delivering exceptional customer service.
The ideal candidate will be organized, team-oriented, and capable of managing multiple tasks in a fast-paced environment while maintaining accuracy and professionalism.
Interview Process: Video Interview via Microsoft Teams
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Key Responsibilities
Customer Support & Communication
Handle inbound customer calls regarding supply orders, equipment inquiries, account updates, and general support.
Conduct outbound calls for customer follow-ups, enrollment activities, compliance requirements, and order updates.
Provide accurate information and assistance while maintaining a professional and empathetic customer experience.
Notify customers of shipping delays, missing information, or order-related issues and provide timely resolution.
Order Management & Administration
Maintain and update customer records within the Remote Patient Monitoring platform.
Process supply and equipment orders accurately and efficiently.
Monitor order status, shipping confirmations, delivery tracking, and Return Merchandise Authorizations (RMA) when required.
Coordinate with vendors and internal teams to ensure successful order fulfillment and issue resolution.
Work reports and follow through on outstanding orders and customer requests.
Patient Monitoring Support
Conduct enrollment calls and assist customers with equipment setup and training.
Perform compliance follow-up activities and monthly customer outreach calls.
Provide basic technical support related to equipment usage and troubleshooting.
Compliance & Process Adherence
Follow all company policies, procedures, and workflow requirements.
Maintain compliance with privacy, security, and regulatory standards, including HIPAA requirements.
Support workflow improvements and contribute to departmental productivity initiatives.
Meet department performance metrics and quality standards established by management.
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Basic Qualifications
Minimum of 1 year of customer service experience.
Proficiency with Microsoft Office applications.
Strong problem-solving and critical-thinking skills.
Ability to collaborate effectively with cross-functional teams.
Experience managing customer interactions while maintaining accuracy and professionalism.
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Preferred Qualifications
Associate degree or equivalent combination of education and work experience.
Bilingual in English and Spanish (preferred but not required).
Previous data processing or administrative support experience.
Familiarity with Apple products and related technology is a plus.
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Required Competencies
Excellent verbal communication and phone etiquette skills.
Strong customer service orientation with patience, empathy, and professionalism.
Exceptional attention to detail and organizational skills.
Effective time management and multitasking abilities.
Ability to learn and follow detailed processes and work instructions.
Strong computer proficiency and ability to navigate multiple systems simultaneously.
Team-oriented mindset with a commitment to accountability.
Dependable attendance and reliability.
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Additional Information
The successful candidate will be expected to quickly learn company systems, understand call handling expectations, and consistently follow established guidelines and procedures. This position requires a high level of accuracy, professionalism, and commitment to delivering a positive customer experience while supporting operational objectives.
We are looking for the candidate who are eligible to work with any employers without sponsorship.

If youre interested, please click Apply button