OPTUM/VA Customer Service Agent

Between $19.92 and

$20.46

Per Hour DOE (Depends on Experience)

Position range in El Paso County $11.65 - $17.70 Per hour

OPTUM/VA Customer Service Agent

KECH, Inc.

Occupation: Customer Service Representatives

Location: El Paso, TX - 79901

Job Type: Regular, Full Time (30 Hours or More), Permanent Employment

Posted: 05/28/2026

Positions available: 14

Source: WorkInTexas

Web Site: WorkInTexas

Onsite / Remote: Work at home all of the time

Updated: 05/31/2026

Expires: 06/27/2026

Job #: 17020216

Job Requirements and Properties

Help for Job Requirements and Properties.

Telework & Remote

Full Time

Experience

12 Month(s)

Typing Speed

40 + wpm

Schedule

Full Time

Job Type

Regular

Duration

Permanent Employment

Public Transit

Available

Benefits

Help for .

OPTUM/VA Customer Service Agent

Status: Full-time permanent position (40 hours)

Availability: MUST have open availability

Experience: 1 year Call Center experience (Inbound calls)

Start Date: July 12, 2026

Compensation: $14.73 - 15.37per hour + $5.09 Health & Wellness stipend = $19.92 - $20.46 hour

Internet: Internet speed of 40 download/ 20 upload Preferred to be 100MBPS

Background Check: Must pass a credit and background check and background check.

Summary of Job Duties:

Ensure customer service/care techniques with a high degree of courtesy and telephone etiquette.

Communicate with beneficiaries and providers using web-based tools, demonstrating proficiency in typing and grammar.

Utilize operational databases/web-based systems to initiate and complete orders.

Handle inbound call volume and occasionally make outbound calls.

Maintain a working knowledge of company products, features, and services.

Perform other duties and tasks as assigned.

Regular attendance is required; must be at work and ready to begin at the scheduled time.

Must be able to multitask, operate a PC, use internet search engines, computer systems, and specialized telephone systems.

Must be able to type and read on a computer.

Must be able to sit for extended periods of time.

Must be able to perform essential job functions with or without reasonable accommodation. The company will provide reasonable accommodations when necessary.

Effective verbal and written communication skills are required.

Physical Requirements:

Ability to work in a standard office environment and use a computer for extended periods

Ability to sit for prolonged periods while working at a desk and using a computer

Ability to lift, push, and/or carry items up to 10 pounds as needed (equipment)

Ability to use hands and fingers to perform repetitive and precision tasks

Ability to communicate effectively, including talking and hearing

Ability to type up to 8-12 hours per day

Ability to wear headphones for a prolonged period of time

Program Overview:

As a Contact Center CSR for the OPTUM VA account, you will serve as the primary point of contact for Military Veterans and families. Your role involves delivering exceptional phone-based service by assisting beneficiaries with insurance questions and account information. The CSR will be responsible for handling inquiries, resolving issues, and ensuring a positive customer experience.